Product Support Coordinator (Mining and Heavy Equipment Industry) Precision Recruitment International

Overview

Job Purpose & Outputs:

• Provide administrative support to the after sales department, ensure adherence to good customer service protocols and generate revenue.
• Manage Monthly Sales information and Execute Forecast Reports to the Product Support Team
• Achievement of a team environment that enables maximum productivity and profitability
• Manage the Product Support Dashboard Accuracy
• Coordinate Vision Link and MineStar Subscription Sign-Ups and Renewals for customers
• Coordinate Sign-Ups and Renewals of Customer Value Agreements
• Track and maintain a record of the Aftersales Team KPIs and proactively highlight performance of the team members
• Manage Aftersales leads in the sales funnel and track follow ups with team members
• Accountable for managing and maintaining machine population in the respective system
• Assisting sales reps in achieving applicable Key Performance Indicators

 Qualifications

• Full Grade 12 Certificate
• Minimum Diploma in Information Management or Equivalent
• Experience in any ERP System an added advantage
• Minimum 2 Years’ Experience in a similar role