Job Purpose
To lead customer and business analytics. Partnering closely with Senior Management of Business Unit to help develop models using customer behavior and data to identify opportunities for the business and to analyze the business performance at all levels
Role Skill Requirements
- Understanding of the local official language to be relevant to the market
- Sound understanding of local banking regulations and legislation affecting banking
- Understanding of local culture and how things are done
- Sound knowledge of customers, segments, products, and service in country for Public Sector transactional and lending products)
- Strong understanding of local legislation and regulatory requirements (e.g. Banking Act)
- In-depth knowledge of industry best practices
- Relevant systems, processes, policies, procedures and workflows and their interconnections
- Business-specific risks and controls
- Key stakeholders across the group and their expectations of the function
- Should have good knowledge of bank operations, products Services, policies and planning and organizational skills, numerate interpersonal, analytical and must be highly computer literate with proficiency in SPSS and Excel.
- Strong knowledge of industry practices and performance measurements.
- Sound knowledge of industry trends associated solutions of products, solution or service offerings as well as competitors’ offerings and structure.
- Good knowledge of general banking practices and procedures.
- Good understanding of the principles and practices of business economics and the current business economic environment.
- Knowledge of full MS Office suite with Advanced Excel
Qualification and Skills
- First degree in any discipline.
- Good Customer Service / Relationship Management
- Strong selling/negotiation skills
- Strong Financial Analysis / Interpretation capabilities
- Excellent verbal and written communication skills.
- Presentation skills.
- Keen eye for detail.
- 3 years’ management experience in Management & Financial Accounts reporting and analytics, R & D, Product Profitability, customer relationship management and channel management in a retail bank
Please clearly indicate the job title in the subject of your email and use your full name and the job you are applying for as the file name of your application. Applications should consist of your Qualifications and CV only, in a single document. Hand delivered or posted applications will not be accepted. The closing date for accepting applications is 19th July 2024. Only short listed candidates will be contacted.
All applications should be e-mailed to: Recruitments@accessbankplc.com
