Operations and Maintenance Assistant Manager Talent House

About the role

The Operations and Maintenance Assistant Manager will oversee all maintenance activities, ensuring efficient system management, customer satisfaction, and resource optimization. The role involves leading a multidisciplinary team, handling administrative tasks, managing customer queries, and ensuring safety and compliance.

Duties & Responsibilities
Operations and Maintenance Assistant Manager will be expected to fulfil the following duties and responsibilities:

Administration:

• Prepare weekly and monthly operations reports for GM’s reporting to the Board
• Generate plant monthly power consumption/ generation and water used for power generation as primary feed into monthly reporting to regulatory authorities.
• Develop methods for monitoring assets and tracking maintenance components and spares.
• Conducted route cause analysis (RCA) and Failure Mode and Effect Analysis (FMEA) for critical plant breakdowns to prevent recurrence and promote continuous improvement.
• Carryout six sigma for recurring system faults to deter recurrence.
• Use available tools to monitor transformer performance. PQ analysis, pressure testing of cables and transformers, vibration monitoring of generation plants etc. Carryout thermal imaging condition monitoring of assets.
• Ensure effective use of safety documents to be compliant with all necessary statutory requirements and relevant standards. (ZPL safety rule book, ZS418, Electricity act, ERB requirements etc.
• Audit weekly schedules and manpower utilization for all personnel.

Maintenance and System Management:

• Coordinate all maintenance activities within the organization.
• Carry out annual maintenance and quickly resolve system incidents using computerized CMMS tools (implementation of CMMS is underway).
• Develop 52-weekly plans using specialized tools such as MS projects and manage the maintenance backlog cost-effectively.
• Conduct failure analysis procedures and modify the grid to reduce downtime and system faults.
• Monitor the condition of distribution network equipment such as transformers, switchgear, gearboxes, overhead cranes (at the hydro), overhead lines, etc.
• Perform hydro plant maintenance.
• Analyse drawing of materials from stores monthly and establish a fast-moving items list for cost-effective budgeting and usage of resources within the first month of employment.
• Implement quality assurance and process audits to optimize maintenance activities within the first month of employment.

Customer Service and Fault Resolution:

• Ensure correct data entry of new connections to protect revenue collection during new installations
• Identify and correct all illegal extensions within two months of being employed
• Carryout weekly SPM audits to ensure there are no none vending customers and therefore identify and eliminate meter by-passes on the system
• Attend customer queries/complaints and ensure timely resolution of faults within 24 hours.
• Ensure customer supply complaints are resolved within 24 hours to improve the reliability of the power supply.
• Reduce the number of system trip-outs to less than 5 monthly.
  Team leadership coordination and Development
• Mentor employees, promote teamwork, and ensure good working culture and ethics.
• Lead multidisciplinary teams to achieve key performance indicators.
• Oversee activities related to mechanics, new installations, and grid projects.
• Work with the HSES Manager to promote safety and conduct training sessions.
• Transform underperforming teams through effective leadership.

Resource Management:

• Manage resources (man-hours, motor vehicles, and materials) cost-effectively.
• Audit and manage the use of fuel.
• Analyse the drawing of materials from stores monthly and establish a fast-moving items list for cost-effective budgeting and resource usage within the first month of employment.

Construction and Installation:

• Reduce construction and new installation backlog to zero within three months of employment.
• Increase the customer base to 2500 by the end of 2024.
• Generate weekly reports on all construction projects as a basis for milestone claims on financial reimbursements from the relevant institutions.

Other Assigned Duties

• Perform other assigned tasks.

Minimum Requirements:

The ideal candidate would have the following skills and credentials:

• Proficient in coordinating and managing maintenance activities.
• Expert use of MS Project or equivalent tools
• Experience with CMMS tools.
• Expertise in quality assurance and process audits.
• Strong leadership and team coordination skills.
• Excellent communication skills.
• Proficient in resource management.
• Skilled in data analysis and budgeting.
• Focus on continuous improvement.
• Experience in overseeing construction and installation projects.
• Understanding of HSES standards and practices.

Education and Experience:

• Grade 12 certificate
• Bachelor’s degree in Electrical, Mechanical, Industrial Engineering, or an Equivalent Diploma in a related field.
• At least 7 years of experience in operations and maintenance management within the power generation, utilities, or manufacturing industries.
• Certifications: Relevant certifications in maintenance management, project management (PMP), and quality assurance would be an added advantage.
• Familiar with the SAPP isolation procedures which will be useful knowledge to assist the company during operations and maintenance to transition after the interconnection with ZESCO.
• In Depth understanding of ZABs standards relevant to operations, maintenance and construction of distribution systems such as ZS418, ZS392 etc.
• In depth understanding of the national grid code, and the relevant acts associated with the generation, transmission and distribution of electrical energy.
• Conversant with operations of integrated systems with multiple sources of power supply.
• Knowledge of construction and operations generating plants (Solar, Hydro).
• A Proven track record of leading teams and managing maintenance operations.