Sales Manager M-KOPA

At M-KOPA, We Finance Progress.

The scale and impact of our work is massive. M-KOPA is a fast-growing Fin Tech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.

As the Sales Manager, you will lead M-KOPA’s Ghana’s sales team, strategy, and execution. You will develop annual and quarterly sales planning, build and lead a high-performing operational and sales team, grow M-KOPA’s sales channels and be responsible for overall sales targets.

Responsibilities

• Lead M-KOPA’s strategic planning for sales operations and distribution including
• Driving M-KOPA’s sales strategy and direction in Zambia
• Leading sales forecasts, demand planning, and revenue across all channels
• Defining operational plans for the sales team and ensuring continuous improvement.
• Securing the budgeting process tied to overall P&L targets. Lead M-KOPA’s sales channel and retail management including.
• Leading sales development performance and intervention across all channels.
• Growing retail partnerships distribution and increasing sales share of existing channels.
• Strengthening key account relationships at the management level with M-KOPA partners
• Tracking and analyzing sell-out across all channels in collaboration with M-KOPA’s business intelligence and data teams.
• Lead M-KOPA’s sales force management including;
• Managing M-KOPA’s direct field force and promoters in indirect channels including recruitment, training, coaching performance management, and budgeting.
• Overseeing and monitoring the performance of M-KOPA field sales managers.
• Defining KPIs across sales teams, developing operational reporting, and supporting target achievement.
• Structuring and implementing incentive and commission programs for agents and sales teams tied to key business objectives.
• Ensuring all sales agents and managers are fully trained on M-KOPA sales methods and processes for customer onboarding and escalation.
• Lead M-KOPA’s go to work planning for sales including;
• Executing route to market plans for all products across all sales channels and marketing segments.
• Ensuring brand visibility across all channels, managing and overseeing promotional activities.
• Responsible for executing merchandising, branding, and sales assets working in collaborating with M-KOPA’s marketing teams.
• Identifying trends in the market to assist and enhance marketing executions.
• Drive M-KOPA’s customer growth and retention including;
• Defining and monitoring business milestones and activations plans based on agreed annual and quarterly targets.
• Aligning sales goals and processes to ensure strong customer credit performance repayment.

EXPERIENCE, SKILLS & COMPETENCIES

• Passionate about our mission of upgrading lives and making products more affordable and accessible.
• Eight (8+) years of experience in sales, preferably working in electronic device sales, FMCG, or financial services, with the capability for strategic decision making and demonstrated business.
• Inspiring teams to get them out of them and enjoy delighting customers with excellence in service delivery and execution
• Proven ability to build and manage a network of field teams and regional representative and support functions in a comparable industry
• A visible, proactive, and personally involved leader with excellent organizational, influencing, and cross-cultural communication skills both verbal and written
• Highly motivated and have a strong sense of ownership
• High integrity and openness combined with a commitment to good governance

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’ or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.