Receptionist Selushimbo Limited

The Receptionist is responsible for providing a friendly, welcoming and efficient service to all guests, in line with the Lodge vision and values on customer satisfaction.

Requirements:

Degree/ Diploma in hotel or hospitality management

Computer literate
Self driven, innovative and creative
At least 1 year experience
Able to speak the local language – Lozi

The main purposes of the Lodge reception area’s staff are to respond courteously to guests’ requests, play a part in the general running of the reception desk and help the Manager to maintain a smooth front office service.

Key Duties and tasks
To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.
To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service.
To deal with guest requests to ensure a comfortable and pleasant stay.
To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
To be responsible for accurate and efficient accounts and guest billing processes.
To assist in keeping the Lodge reception area clean and tidy at all times.
To undertake general office duties, including correspondence, emails, filing and phone , to ensure the smooth running of the reception area.
To administer all reservations to ensure that bookings are made and recorded accurately.
To ensure that all reservations and cancellations are processed efficiently.
To keep up to date with prices and special offers to provide accurate information to guests.
To report any maintenance, breakage or cleanliness problems to the manager.
To administer the general petty cash system and float in an accurate manner.
To undertake all training as required (eg, first aid, health and safety, customer service).
To adhere to all fire safety test procedures and to assist in the evacuation process in the event of fire.Understand the company’s policy on work shifts, guest’s possessions and privacy issues

0967 919377 or 0977 930 838