Knowledge Management Officer Local Government Association of Zambia

JOB SUMMARY

Under the direction of the Executive Director, supervised by the Research Expert, the Knowledge Management Officer will provide knowledge management support to the Association. He/she will be responsible for maintaining a functional advisory desk and knowledge hub for LGAZ. He/she will ensure that ICT equipment stay secure, technology support is available and that updates are made as needed.

MAIN RESPONSIBILITIES

• Facilitate the creation of a knowledge management strategy and framework for LGAZ
• Work collaboratively with LGAZ staff to identify, and prioritize types of knowledge products to develop and capture
• Work with the Research Expert in the collation, analysis and development of knowledge products for use by member local authorities and other stakeholders.
• Simplify and distribute knowledge products through relevant platforms
• Establish and maintain processes to ensure knowledge management efforts are informing decision making
• Respond to membership and stakeholders’ requests in a timely manner
• Organize knowledge sharing events
• Work closely with the Information and Advocacy officer to determine how best relevant knowledge and information could be shared with both internal and external stakeholders/audiences including print and electronic media.
• Utilize new communication channels to share knowledge with different audiences
• Perform any other duties as may be required from time to time

QUALIFICATIONS AND EXPERIENCE

• Bachelor’s degree in Communication, Computer Science or a related discipline. Master’s degree as an added advantage.
• Ability to collect, organize, store, and share relevant information for the benefit members and stakeholders
• Exceptional written and verbal communication skills.
• Excellent computer skills particularly with software applications like Word, Excel, and PowerPoint.
• Must have the ability to effectively prioritize tasks.
• Must be an efficient time manager.
• Must be able to function well in a team environment.
• Must have strong public speaking skills.
• Must be highly detail oriented.
• Must have excellent interpersonal skills.
• Must have good problem solving and decision making skills.
• Must have exceptional networking skills.
• Website management skills including maintenance of Institutional social media presence
• Good information and communication technologies (ICT) skills, including Microsoft Office Word, Excel, power Point, Internet, email, website management, maintenance of Institutional social media presence and ability to use a variety of on-line platforms (e.g. Teams, Zoom, etc.).
• A minimum of three (3) years of professional experience preferably in the local government sector or related field.

LOCATION. The Officer will be based in Lusaka