Call Center Outbound SupaMoto

Emerging Cooking Solutions (Zambia) Limited, trading as “SupaMoto”, is a Zambian/Swedish joint venture, introducing clean burning modern cook-stoves, renewable cooking fuel pellets made from waste biomass and solar home systems. Our locally produced pellets are cheaper than charcoal and the cooking solution performs like a gas stove. Our solar home systems have a built in Pay as You Go (PAYGO)-mechanism and all payments for our products are made through Mobile Money. The positive environmental, socio-economic, and macro-level impact of our solutions is immense. We truly have a solution for the dilemma of rapid deforestation and disproportionately high cooking fuel costs for low-income people.

Job Title: Call Center Outbound

Type: Contract

Location: Kalundu, Lusaka

Key responsibilities will include the following:

• Making outgoing calls to clients (Courtesy, pre-disabled, and Disabled Calls)
• Sit in for the inbound team during breaks
• Make Repossession Calls
• Identify and escalate issues to supervisors
• Provide product and service information to customers
• Identify and resolve customer complaints using the applicable software
• Follow up Customer queries until resolved
• Any other tasks assigned

Qualifications and Skills

• Certificate or Diploma in Customer Care or any related field.
• Fluent in Lozi and Tonga (A must) plus other local languages.
• A commitment to excellent customer service.
• Superior listening, verbal, and written skills
• Superb interpersonal skills, including the ability to multitask
• Proficient in relevant Computer applications (Word and excel)
• Ability to handle stressful situations appropriately
• Excellent data entry and typing skills
• Ability to learn fast and adapt
• Call Center experience is an added advantage