Waiter/Waitress Outback Cafe

Waitress/ Waiter Job Purpose

Greets customers and offers restaurant or cafe menus, answers questions about menu offerings, processes food and drink orders, carries food and drinks from kitchen to tables, and prepares bills and process payments.

Waitress/ Waiter Job Duties

• Welcomes customers when they arrive at a restaurant, cafe, or bar.
• Introduces customers to the menu and announces daily or seasonal menu specials
• Answers questions about menu items, ingredients, and pricing
• Takes customers’ orders for food and drink by writing them on a ticket, entering them into the Point of Sale (POS)
• Passes customer orders along to kitchen staff for preparation
• Prepares drinks and serves them to customers
• Collects food orders from the kitchen, verifies that they are correct, and serves them to customers
• Ensures that customers are satisfied with their meals and processes orders for additional courses if necessary
• Removes used dishes, glasses, and flatware from tables
• Prepares cheques and delivers them to customers
• Processes cash and card payments and returns change to customers
• Sets tables with dishes, glasses, and flatware and refills condiments
• Maintains familiarity with menu items, specials, and restaurant information
• Meets with managers and wait staff daily or regularly in order to learn about menu changes and specials as well as discuss upcoming reservations and customers with special needs