- Company: Opay Zambia
- Location: Zambia
- State: Lusaka
- Job type: Full-Time
- Job category: IT/Telecom Jobs in Zambia
Designation: FinTech Fraud & Investigations Expert
Reporting to: Chief Risk & Compliance Officer
Department: Risk & Compliance
Company: Opay Zambia
Location: Lusaka Head Office
Job Purpose
The role is responsible for the effective delivery of the fraud prevention, analysis, investigations, detection and reporting which is aimed at minimizing fraud losses and ensures business support for optimal business returns and propelling revenue growth trends and profitability.
Job Description
Key Responsibilities
Design and implement fraud prevention and detection strategies
Conduct Fraud Modelling exercise and design new use cases of potential frauds.
Build the capabilities to scale for analysis of high-risk transactions within a business portfolio.
Identify system enhancements to prevent fraudulent activities and work with stakeholders for implementation.
Maintain repository of fraud incidents to determine trends tracking actions necessary to improve performance
Analyse fraud trends and institute appropriate proactive actions to control fraud losses taking into consideration risk versus customer service;
Set up processes for Monitoring of high-risk accounts / transactions and filing in suspicious transaction reports (STR) where appropriate to the Financial Intelligence Centre (FIC)
Review and testing of various business units within the company on fraud controls ensure full adherence to the enterprise-wide risk management framework and fraud control policy
To undertake any other tasks as maybe assigned by the Chief Risk and Compliance Officer
Cases Monitoring
- Fraud monitoring for Opay Zambia app design and business requirement documents (BRDs) and review for fraudulent activity
- Fraud Prevention, detection and investigation for commission gaming including other payment methods aimed at reducing fraud losses
- Support the BRDs with adequate fraud and security controls
- Carry out case investigations and escalations
Cases Analysis
- Analyze based on reviewed cases to find new fraud trends and write related document reports
- Formulate proposals regarding current operational processes & systems for consideration and approval
- Perform fraud investigation & analysis independently
Customer Appeal
- Communicate with internal teams on why the customer or agent is blocked or punished, advise on the appeal process and required documents
- Collect and responds to the internal/external requests for fraud analysis or investigations
- Escalate to the Chief Risk & Compliance Officer (CRO) any fraud cases that need intervention by senior management
Issue Assistance
- Participate in daily business/fraud testing and user acceptance testing (UATs)
- Carry out post implementation reviews for any app enhancement to ensure adherence to fraud controls
Work Management
- Participate in daily work assignment
- Apply as planner backup
- Collect work data for team performance analysis
Key Requirements
- Bachelor’s degree in business, computer science, management information systems or related fields.
- Preferably 3-5 years experience in fraud risk analytics and investigations
- Strong analytics skills in SQL, Microsoft access and Excel
- Strong understanding of the payment systems industry
- Demonstrated aptitude to think creatively to identify new ways to approach common risk and data security problems
- Strong risk management principles, methodologies and tools, governance principles preferably in a financial services technology environment
- Strong technical aptitude and ability to quickly learn the business needs, processes, software, and systems.
- Ability to multi-task and pursue multiple initiatives simultaneously
- Strong analytical, organizational and presentation skills
- Excellent written, verbal communications skills and the ability to synthesize information and make clear, concise recommendations.
Closing Date
The closing date for receiving applications is Friday, 04th March 2022.
