Retail Program Manager Puma Energy

Main Purpose:

Work in close collaboration with Country and Regional teams to ensure best practice methodologies, tools and practices are implemented in the country.
Accountable for monitoring and reporting on the status of the Country Retail program of work.
Accountable for working with Regional and Country teams to ensure Retail budget plans are delivered on time and on budget.
Identifies issues and risks with in the Country Retail program of work and supports teams in the development of the relevant mitigation plans.
Provide the link between the various Country and Regional Retail teams to ensure an effective exchange of data and the update of information in a timely manner.
Implements in close collaboration with other members of the Country Retail team retail programs which ensure that the country is in shape to offer best in class propositions to dealers and customers
Monitor the effectiveness of the Dealer Value Proposition and Customer Value Proposition in Countries.
To role model the Puma Energy core values and ways of working

Knowledge Skills and Abilities, Key Responsibilities:

Key Responsibilities:

Customer Value Proposition
Propose Customer Service Program
Determine best practice Payment Solutions (Seamless payments, Mobile Payments)
Determine the actions required in order for Puma to viewed as Best in Class from customers
Review the dealer value proposition and ensure it is implemented in a professional way
Fleets and Cards : key contact for the development and implementation of fleet cards in the country
P24
Card systems
All types of fleets
Monitor, evaluate and make recommendations to ensure the Retail HSE framework is followed up and implemented across all the country retail operations at all time.
Training
Coordinate with TM’s to Identify the Training needs
To be the central point of contact for the deployment of all Retail Training, Retail Excellence and Station Excellence
Marketing and promotions
Work in conjunction with the Regional Marketing Implementers in order to develop a Retail Local Marketing Plan
Work with the Retail Manager to develop programs and initiatives, which will improve operational excellence in the country.

Business contact for Retail Systems

CRM
Dealer orders on Portal
POS, BOS and HOS
Wetstock
Develop an internal community for Retail Africa Team to share Best Practices, Ideas, New site Openings, News etc
Innovations
Gather and Communicate and follow the implementation of Best Practices
FMCG Research – central point to gather research and develop implementation strategies with CR Manager
Customer Research – identify and analyse the key components of customer behaviour which will implicate a station of the future.
Convenience Retailing
Work together with the Country CR Manager, Regional CR Manager and Country Retail Manager to identify opportunities to optimise the implementation of the CR Strategy in Zambia.
P&L Optimisation
Review and challenge the Station P&L’s as presented by the TM’s
Identify opportunities to improve
Optimise the mix of the various MOSO’s (Method Of Station Operation)
Retail Network Development
Be responsible for the activities of Network Development by submitting business cases on time which bring the Network Plan to life, including
Competitive Positioning strategy, bring the Community Village positioning to life,
Existing Network Real Estate Performance Analysis,
Identification of future growth and churning the portfolio,
Professional Property Management
Ensures that Network proposals are is HSSE compliant at all times
Identify best practices coming from the countries and share with other countries, regional and global teams.
Requirements:

Mandatory Education:

Bachelor’s Degree or equivalent.
Experience:

At least 5 years working experience in retail commercial management.
Time spent within the FMCG, program management and policy deployment is an advantage.
Experience and understanding of management analysis and reporting.
Skills:

English language and local language.
High level of commercial and financial acumen.
High level of proficiency with MS Office.
Program and project management.

Competencies:

Customer focus
Planning and organising
Implementer
Analytical ability
Judgement
Problem-solving and decision making
Communicate with clarity (Internally & externally. Written & oral)
Collaborating with others
Relationship management
Results driven
Ability to manage multiple projects
Managing ambiguity
Embracing change and transformation
Innovative
Customer Focus
Collaboration
Lead by Example
Agility

Key Relationships and Department Overview:

Key Relationships:

Internal – Country Retail Manager, Country Retail Team Members, Country Finance Team, Regional Retail Team Members as required, Regional Marketing Teams, Regional Maintenance Teams, Regional Operations Teams (HSE and Maintenance).
External – as an when required