Assistant Manager – Technical Services CV People Africa

Are you a versatile individual with experience in the IT industry, then this position is for you. Our client is looking to recruit an experienced Manager who is interested in helping to hire and train other team members. You will also assist in making sure the team adheres to company policies, resolving customer complaints, leading the team, and organizing the team schedule. To be a great fit for this role you should have a consistent work history and previous experience as a senior staff member or as an assistant manager. A passion for customer service and team mentoring is also a plus.

REPORTING STRUCTURE

Reporting To: Manager Technical Services
Supervision Of: Employees
Interacts With: Clients, Management and fellow employees

JOB DESCRIPTION

Responsible for managing the technical functions in coordination with Head – Technical services of the company in relation to its business activities both current and future
Responsible for identifying, analyzing, measuring and managing project risks
Responsible for change management, service request and incident management
Manage the technical team within the technical services operations
Manage and enforce IT policies as well as manage the Business continuity plan and disaster recovery
Provide training and mentorship to the technical members of the company
Recruit team members and provide them with the necessary training to deliver the expectations of the technical department
Ensure company commitments to the customer are achieved from technical compliance and SLA perspective
Manage relationships with trade suppliers both locally and internationally.

CANDIDATE SPECIFICATION

Experience: 7 years plus
Education Level: Degree
Qualifications: Computer science, Information Technology or related
Software: Microsoft, VMware and Hyper-V virtualization. Having a VMware VCP certification
Equipment: Firewalls, routers, switches, wireless access points and other job related equipment
Knowledge Of: Storage systems and understanding security compliance
Skills To: WAN/LAN deployments
Ability To: Installation, and configuration of Windows servers and server roles

ORGANISATION

Industry: Information Technology
Culture: Established
Gender Profile: Mixed
Age Profile: Between 25 and 50

TERMS AND CONDITIONS

Employment: Permanent
Location: Lusaka, Zambia
Remuneration: Negotiable