Franchise Hotel – Pre-Opening Director of Human Resources IHG Hotels & Resorts

About Us

The InterContinental Lusaka is located on a tree-lined avenue in the Embassy area of Lusaka, close to the Judiciary and international corporate head offices. Originally opened in 1968.

After a multi-million-dollar renovations we are ready to re-launch this iconic hotel in Q3 2022 and the IHG’s InterContinental brand in the heart of Lusaka city, Zambia.

As HR Director, you’ll drive HR and initiatives such as hiring, benefits, employee relations and training programmes, to ensure compliance for hotel team members. You’ll also promote a positive team culture whilst ensuring colleagues deliver a guest experience that is unique and brings the brand to life. You’ll also coach the General Manager and leadership team on all people-related issues.

• Develops organization strategies that will shape the Hotels culture by identifying positive people culture trends and initiatives that are in line with IHG’s 10 winning metrics.
• Implements human resources strategies by establishing department accountabilities, including talent acquisition, staffing, employment processing, compensation, health and welfare benefits, training and development, records management, safety and health, succession planning, employee relations and retention and labor relations.
• Develops human resources strategic and operational initiatives in line with Hotels overall financial and profitability goals. Ensure yearly budget PTEB figures and monthly forecast targets are achieved through robust HR operational action plans.
• Supports management by providing human resources advice, counsel, and decisions. Guides the leadership team on policies and procedures, best practises and recommendations to ensure IHG’s people culture & values are maintained.
• Selects and supervises Human Resources external partners, legal firms, insurance and pension firms among others to offer the best possible solutions for the Hotel and colleagues.
• Conducts a continuing study of all Human Resources policies, programs, and practices to keep management informed of new developments.
• Establishes departmental measurements, goals and objectives that support the accomplishment of the Hotel’s strategic goals.
• Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment.
• Manages the development and maintenance of the Human Resources information system and Hotel communication channels
• Leads the implementation of the performance management system that includes performance development plans (PDPs) and colleague development programs.
• Determines and recommends employee relations practices necessary to establish a positive working environment and promote a high level of colleague engagement.
• Establishes the Hotel’s wage and salary structure, pay policies, and oversees the variable pay systems within the company including bonuses and raises.
• Create programmes to foster a positive work environment for all. Support and administer an annual team member satisfaction survey
• Educate and train managers on HR disciplines to foster productivity, and enhance performance
• Mitigate financial risks associated with employee relations issues
• Identify and analyse local compensation and benefits practices to ensure financial competitiveness
• Develop creative ways to inspire and motivate team members to provide guests with a memorable experience
• Make time to interact with guests to hear feedback and build relationships to understand how team members can increase guest satisfaction
• Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience
• Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community
• Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify trends, training needs, and supervisory issues
• Ensure compliance with relevant employment laws and hotel or company policies and procedures
• Research and investigate all workplace issues to discover facts, identify potential risks to the hotel or company, and facilitate resolution through your employee relations programmes
• In a union environment, may manage labour relations and represent the hotel in grievances, mediations, arbitrations and contract negotiation
• Other ad-hoc duties – unexpected moments when we have to pull together to get a task done

Accountabilities

This is the top HR role in a luxury, business oriented, or major flagship hotel with extensive facilities and services, a number of major outlets, and catering and convention facilities. Typically manages HR colleagues and admin team

What we need from you

What we need from you

• Hotel Experience in similar capacity and calibre hotel is must
• Bachelor’s degree / higher education qualification / equivalent
• 8 years’ of related experience as a HR Lead
• Professional HR designation preferred
• Ability to maintain confidentiality to the extent possible in all HR related matters
• Experience in International 5-star Hotel operations in a level IV hotel and above

What we offer

In return we’ll give you a competitive financial and benefits package and the chance to work with a great team of people. Most importantly, we’ll give you the Room to be yourself. So what’s your passion?

Please get in touch if this position matches your skills and interests and tell us how you could bring your individual competencies by clicking “Apply Online”.

At IHG we are committed to developing our team and managing our talent and would encourage internal as well as external candidates to apply for any of our vacancies. We are an equal opportunities employer.