Rooms Division Manager Legacy Hilltop Africa Limited

Legacy Hilltop Africa Limited (the Lodge) is a faith-based, Christian Organization. The property, which is situated in Meanwood, off Great East Road, is comprised of 58 guest accommodations and 2 Presidential Suites. All of these guest rooms and suites are of the highest quality, with an Ensuite bathroom including tub and walk-in glass shower, individual air conditioning, and private balconies, many with sweeping views from the hilltop. We are seeking to hire qualified candidates for the position of Rooms Division Manager

Role Responsibility:

• Regular inspecting that rooms are made and cleaned as per the Lodge’s standard
• Responsible for cleanliness and appearance of the entire Lodge public areas
• Regularly inspect guest rooms, public areas to ensure that they are kept as per the Lodge’s standard.
• Coordinating of the preventive maintenance schedule of rooms and public area with Maintenance department.
• Developing and utilising check lists for regular cleaning and upkeep.
• Organise, plan and control pest eradication activities
• Maintains and is responsible for all lost and found items and sends correspondence to the rightful owners
• Maintain Par stock of guest supplies, cleaning supplies and Linen to ensure consistency in standards.
• Ensure that the Laundry section is of high standard and proper chemicals are being used as per the lodge’s standard
• Ensure that the Lodge’s décor is met or exceeded.
• Should immediately attend to guest requests and resolve guest complaints.
• Approve the duty rosters always considering the hotel status (arrival, Departure and occupancy)
• Minimise wastage of materials and energy through careful monitoring of staff.
• Should be aware of the day’s business both in room occupancy and special requirements and VIP needs and monitors them.
• Verifying of accurate room status information is maintained and properly communicated
• Liaise with reception regarding VIP guests and special need requests
• Ensures the delivery of all message’s and packages in a timely and professional manner
• Enforcing all cash handling and credit policies
• Operates all aspects of Front Office computer system, including software maintenance, report generation and analysis.
• Review daily Front Office work and activity reports generated by the Night Audit
• Maintains all pars of all Front office and Stationary supplies
• Ensure quality controls are in place for all linen processing
• Inspects and insures that linen which is distributed to the user departments is of high quality and is free from any tears and spots.
• Ensures that linen which is issued to the Food & Beverage outlets is as per requisition
• Schedules preventive maintenance of laundry equipment and coordinate with the maintenance team for any maintenance issues.
• Ensures that proper procedure is followed when linen or uniforms need to be discarded and a report is raised.
• Responsible for proper running of equipment’s and proper amounts of chemicals
• Carry out stock take as per management policy
• Manage customer service quickly and efficiently
• Ensures linen and laundry supplies are ordered and controlled in line with the business.
• Sends a monthly inventory report to the Financial Controller
• Takes part in screening, interviews and selection of potential employees
• Checks that staff meets and exceeds internal customer service expectations by training and encouraging staff to use Highly professional service principles and standards
• Identifies training needs, and makes sure staff receives training, including skills training to produce consistent results
• Prepares reports for Management Information
• Assists with the preparation of annual Departmental budgets
• Prepares revenue and occupancy forecasting
• To enforce all cash handling, check-cashing and credit policies
• Maximises room revenue and occupancy by reviewing status on a daily basis.
• Analyse rate variance, monitor credit report and maintain close observation of daily house count.
• Adheres to all health, sanitation and  Chemical safety rules and regulations, and makes sure that all staff adheres to these and fully understands the hotel’s fire, emergency, and bomb procedures
• Ensures that emergency procedures are practised and enforced to provide for the security and safety of guests and employees
• Ensures that employees work in a safe manner that does not harm or injure self or others
• Ensures that the highest standards of personal hygiene, dress, appropriate uniform, appearance, and conduct is maintained by all employees in the department

Academic and Professional Qualifications:

• Bachelors Degree in Hospitality Management
• Proven work experience as a Rooms Division Manager in a Hotel/Resort
• Experience in Hotel Management Software
• Excellent communication skills