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- Company: Toyota Zambia
- Location: Zambia
- State: Zambia
- Job type: Full-Time
- Job category: Administrative/Secretarial Jobs in Zambia
SERVICE MANAGER
KEY QUALIFICATIONS AND COMPETENCES
- Degree / Diploma in Mechanical / Technical Engineering.
- Technical background with not less than 5 years ot work experience at Supervisory level.
- Passion for Customer Service.
- Good Communications and Interpersonal skills.
- Well vested in product knowledge
- Strong Reporting skills.
- Strong Computer Literacy — reporting skills.
KEY RESPONSIBILITIES: – Reporting to the National Service Manager, the successful candidate will among other many duties ensure effective and efficient management of the Service Department in line with the Company guidelines through: –
- Satisfactory Management of staff Issues in the Service Department
- Managing Customer issues to the highest expectations / standards
- Managing the various Management reports on weekly and monthly basis
- Monitoring Workshop environment and safety issues.
- Monitoring / coordination of service, parts and vehicle Sales through regular inter-departmental meetings.
- Monitoring customer satisfaction reports and develop service offers by targeting new customers and fleet companies.
- Customer Retention.
If you meet the necessary competencies, qualifications and criteria please submit your application, qualifications together with a comprehensive CV of your career to the email address below not later than Friday 3rd June 2022.
The Group Human Resources Manager
Toyota Zambia Limited
Box 33438
Lusaka
Or email: hrteam@toyotazambia.co.zm
Please note that only applicants who meet the above
requirernents will be contacted for interviews.
