about us
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purpose
To review, evaluate and analyse user needs to document system requirements and create system specifications that drive system development and implementation of overall business objectives
experience and qualifications
- Minimum Qualification – Relevant Degree in BSc Information Systems, BCom Information Systems, Computer Science, Information Technology, Business Analysis, BBusSc or related
- Experience – 3 to 5 years experience in a similar environment, of which 1 to 2 years experience as a Business Analyst I
Additional information and responsibilities
additional requirements
In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.
responsibilities
- Develop, encourage and nurture collaborative relationships within FNB and/or across the FRG
- Prevent wastage and identify process improvements to contain and reduce costs
- Develop new insights into situations and apply innovative solutions to make organisational improvements
- Compile reports that track progress and guide business to make informed decisions
- Ensure compliance to legislative and audit requirements and adherence to relevant processes
- Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation
- Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards
- Facilitate and coordinate the end to end implementation of prioritised and approved projects
- Assess, analyse and optimise end-to end business processes to improve business efficiencies, customer/employee experience and remove inefficient processes to meet new requirements
- Analyse business processes and workflows to identify improvement or automation opportunities and facilitate implementation
- Assess own performance through seeking timely and clear feedback and request training where appropriate
