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- Company: Sbeity Computer
- Location: Zambia
- State: Lusaka
- Job type: Full-Time
- Job category: Customer Service Jobs in Zambia
CUSTOMER SERVICE ASSISTANT.
We are currently looking for someone to take up the position of a customer service Assistant in our Company.
Duties Include;
- Handling all incoming customer queries and questions
- Providing the appropriate service and information to client
- Referring problematic issues that they cannot solve to management
- Resolving customer complaints and issuing refunds as needed
- Maintaining an accurate Customer Relationship Management (CRM) database by entering and updating client information
- Providing quotations and checking product availability
- Handling payment transactions
- Adhering to a company’s policies and procedures at all times when assisting customers
Skills
- The ability to actively listen to customers so they can adequately gauge and address their needs.
- Excellent verbal communication skills to clearly share and relay information.
- Computer literacy, including knowledge of relevant software packages, such as CRM systems.
- The ability to remain calm and polite when dealing with complaints or challenging clients.
- Strong problem-solving skills to determine the best possible solutions for client issues.
- Good command of the English language.
- Presentable appearance and good hygiene in customer-facing environment.
Qualification
- A grade 12 certificate
- A diploma in Sales and Marketing
- Not less than 3 years’ experience in customer service.
Those interested in this position can send their CV only to hr@sbeitycomputer.co.zm .Deadline for receiving applications will be Thursday,4th of August, 2022 close of business. No Application will be accepted after the closing date.
