Merchant & Business Back Office Support – Northern Region

Responsibilities

• Supports back-office account queries;
• Performs all ECW Administrator role functions (as per standard functionality and authorization levels);
• Promptly resolves and reports escalated issues within immediate capacity;
• Logs and documents all query types and ensures prompt communication of status to the Mobile Money Agent;
• Ensures prompt escalations of difficult queries/issues to relevant support teams and operators;
• Follows through on escalated issues ensuring prompt resolutions;
• Keeps abreast of upgrades and changes in the system that may impact the overall service delivery;
• Adheres to assigned shift slots, ensuring availability throughout the shift period;
• Acts on feedback from Supervisors/Managers, ensuring continuous improvement in performance;
• Participates in team initiatives and activities;
• Attends team meetings and other Call Centre specific initiatives;
• Attends Mobile Money and other specific initiatives;
• Generates relevant reports promptly;
• Performs other duties as may be assigned from time to time by the Supervisor.

Requirements

• Grade 12 certificate with 5 credits or better of which English and Mathematics are a must;
• Business Administration/Marketing or an equivalent professional Diploma;
• One (1) year experience in sales and marketing in a FMCG environment.

Women are strongly encouraged to apply

Hand delivered applications will not be accepted and closing date for accepting applications is 22nd August 2022.

Note: that only shortlisted candidates will be contacted.