Front Office Supervisor Mika Hotels

JOB POSTING NO. 2

JOB POSITION: FRONT OFFICE SUPERVISOR

DEPARTMENT: FRONT OFFICE

REPORTS TO: GENERAL MANAGER

POSITION SUMMARY:

As Front office Supervisor, you typically serve as the face of the hotel. Provide customers with a first and last impression as both the greeter of new guests and well-wisher to departing guests.

DUTIES AND RESPONSIBILITIES:

• Ensure that consistent high quality customer service is delivered. Provide guidance and leadership for front Office staff
• Expected to be uniform provided by management at all times while on duty
• Oversee that guest are welcomed, registered into the hotels computer system and assigned appropriate rooms/suits.
•  Perform or delegate various tasks i.e. making or confirming reservations, verifying and collection of guest’s payments, issuing room keys and contacting housekeeping and maintenance departments with guests complaints and problems.
•  Provide necessary support to other departments and external liaisons. E.g. Marketing, other unit front office, etc
• Maintain all essential front desk equipment and supplies, control guests access to safe deposit boxes.
• Ensure that all invoices are closed on time taking into account all the laid out company procedures and requirements. E.g.  LPO attached and invoices signed by General Manager.

OTHER RESPONSIBILITES:

• Ensure happiness and guest satisfaction
• Fostering of a professional work atmosphere with the aim of retaining and attracting new customers.
• Completing bookkeeping duties i.e. balancing accounts
•  Recording and referring comments/complaints to the hotel manager.
•  Record keeping of work schedules for staff.
• Ensure that the working area is always clean and tidy and has all the required stationary.
• You will be expected to undertake any other assignments that management may require you to do from time to time

PREREQUISITES:

• Have an eye for detail, excellent customer service and communication skills.
• Computer skills and basic math skills
•  Be resourceful and take ownership of problems and issuing arising.

REQUIRED QUALIFICATION:

• Full Grade twelve Certificate
• Diploma in  General hospitality, Hospitality management or any other related field (higher Certificate shall act as an added advantage)
  Must be Computer Literate

REQUIRED EXPERIENCE:

• 5 years’ experience at the Front of which 3 years must be in Supervisory Position.
• Five Star experience shall be an added advantage