Lodge Supervisor Serene Gardens Limited

Lodge Supervisor

Our Lodge on the Copper belt is looking for a Lodge Supervisor who is energetic, service-oriented individual who will be responsible for overseeing the day-to-day operations of our 9 rooms Lodge, Bar and Restaurant. The lodge supervisor will ensure that guest expectations are exceeded and a consistently high standard of customer service and cleanliness is maintained.

Duties:

• Lead, supervise, co-ordinate and monitor all service staff
• Assign and review the work of all staff
• Lead, train and coach new staff in job duties, safety procedures and lodge policies
• Create shift schedules and co-ordinate activities with other departments
• Greet and welcome guests, provide lodge orientation
• Evaluate performance of staff and provide feedback to manager
• Resolve customer complaints and other work-related problems
• Assist the Lodge Manager with planning and inventory control
• Perform weekly grocery and supply runs
• Ensure smooth operation of the lodge
• Other duties as assigned

Requirements:

• Must have completed high school
• Must have full knowledge on Housekeeping operations, Front office as well as food and beverage
• Must have 2 years experience in the hotel industry
• Must have experience in supervising or managing staff
• Must be able to work under minimum supervision
• Must be able to speak, read and write in English
• Excellent organizational, communication, and interpersonal skills
• Excellent problem solving, decision making, job task planning and organizing
• Must have a valid driver’s license
• Must be available to work a variety of shifts including split, evenings, weekends and holidays