Specialist: Marketing & Brand Management MTN GlobalConnect

Mission/ Core purpose of the Job
The Specialist: Marketing and Brand Management will form a part of a highly skilled group of commercial, technical experts who are responsible for wholesaling and leveraging MTN’s global fixed connectivity infrastructure, within the MTN Group and developing the external business for 3rd party carrier providers. GlobalConnect Zambia and its team aims to better commercialise MTN Group’s fixed line infrastructure, thereby gaining increased revenue in global markets.

The Specialist Marketing and Brand Management role looks after marketing and brand management for GlobalConnect Zambia. The Specialist Marketing and Brand Management will manage and oversee campaigns geared at promoting products, services, and causes. The Specialist Marketing and Brand Management will also be tasked to manage the brand portfolios to create brand visibility, brand awareness and market share growth in the various segments of the business. Conducting market research and analysis to evaluate trends, brand awareness and competition ventures.

The candidate will be responsible for external platforms such as social media channels and be versed in CMS for websites and intranet platforms with an ability to collate and interpret marketing analytics and reports. The candidate will be responsible for brand image and marketing campaigns.

Public relations is vital component for a B2B business and all marketing activities need to be supported by a solid external communication plan through a PR and media strategy and plan. The candidate will be required to build the brand reputation and ensure effective media coverage across departments. The candidate will need to draft media releases and content on social media, forge relationships with journalists and manage the response to ‘crisis’ situations in coordination with the team. An understanding of African regulatory landscape and policies is important. Our key market is Africa however our customer base is global. In B2B, content is kind. The candidate can expect to create content for internal communication purposes with copy writing duties as needed.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA’s)

• Execution – Develop and implement a Marketing and Brand strategy and plan
• Branding – Promote the corporate identity building up reputation
• Writing – Write, edit and proofread creative copy with an eye for detail which includes drafting press releases, speeches following organisational news, and drafting social media content. Prepare, format and edit a range of documents
• Content creation – Create marketing materials such as videos, case studies, and presentations
• Media & PR – Ensure effective media coverage and forge relationships with journalists and key influencers, media outlets and create press kits. Manage the response to ‘crisis’ situations and perform competitive research monitoring the progress of various communications strategies
• Product marketing – Understand company products and brand, and the ability to create and interpret a variety of reports
• Digital Marketing tools – Oversee and develop marketing campaigns, update databases and using a customer relationship management (CRM) system and marketing automation tools
• Event management – Organise events and product exhibitions, and promotional activities
• Research – Organise customer surveys, market research, and analyse questionnaires and other forms of feedback
• Coordination – Liaise with internal stakeholders and work closely with strategy, marketing, internal comms and regulatory affairs.
• Administration –  Assist in scheduling, coordinating, and organising periodic functional meetings for the GC MD/GM/respective allocated function. Ensure all relevant information is available and handy before any meetings, meeting rooms are booked and well equipped for the meetings. Manage the ordering, receiving and management of office supplies and stationery, catering and courier requests, and coordination with vendors as needed. Documenting and distributing minutes of meeting, as required. Arrange, coordinate, and provide on-ground support for multi-party events and meetings as applicable (involving Opcos/visitors etc)
• Finance coordination and support – Raise Purchase Requisitions in the IFS system for all GlobalConnect related purchases (project related, marketing, travel bookings), proactively ensuring approvals are received in a timely manner, and costs monitored (for travel bookings). Manage the completion, submission & following up of invoices and expense claims. Purchase and place orders for required office supplies and other items
• Corporate Social Responsibility – facilitate the designing, development, and implementation of the company’s corporate social responsibility objectives.

Job Requirements (Education, Experience and Competencies)

Education

Minimum 4 Year bachelor’s degree in equivalent specialization (Marketing or Business Administration).

Experience

• Minimum of 4 years’ experience in experience in Marketing/Branding /public relations
• Working in Telecom industry is preferable.
• Good understanding of market research techniques, data analysis and statistics methods
• Good Public Speaking /Relations skills
• Good organizational, time management and product management skills.
• Proficient in MS Office and marketing software (e.g. CRM)
• Working knowledge of databases and design software (e.g. Photoshop) will be an added advantage
• Must be well-networked with leading Advertising / Media houses
• Must be a member of ZIM or ZAPRA

Competencies:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organisational skills and attention to detail.
• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
• Excellent time management skills with a proven ability to meet deadlines.
• Business Acumen
• Analytics and Interpretation
• Strategic Thinking
• Digital mind-set
• Decision Making
• Project Management
• Adaptable
• Innovation
• Team Player

Closing date: 18th October 2022. Late applications will not be accepted.

Should you not hear from us within 2 weeks of the closing date, please consider your application unsuccessful.

“MTN GlobalConnect is an equal opportunity employer with an imperative and obligation to achieve its own set EE targets and the legislated Employment Equity targets. Preference will first be given to previously disadvantaged individuals/groups with a specific focus on females and differently abled persons.”