Position: ERP – Intern
Location: Lusaka, Zambia
Contract: Fixed Term 6 months
Probationary Period: 3 Months
Submissions: careers@netone.co.zm
Reporting Manager: Human Capital Officer
Who’s Hiring?
NetOne is a leading technology services Group based in Lusaka, Zambia. Since its inception is 2007 the group has grown to be Zambia’s leading technology service provider offering a range of solutions including client computing and enterprise business solutions with long standing relationships with leading OEM manufacturers across the ICT sector. NetOne owns and operates Zambia’s first Tier III carrier neutral data offering colocation services, infrastructure as a service and software as service. NetOne also owns and operates the Swish Pay platform enabling digital payments from consumer to merchant through its integrations with Visa, MasterCard and Mobile Money platforms. The group continues to innovate in launching new products to the Zambian market and is therefore looking to grow our team!
If you are an individual that believes in career progression, innovative, fearless and want to be on the winning team, we are the team for you!
RESPONSIBILITIES
Assisting ERP team with documenting projects.
Attend Client and document meetings
Assist ERP Team with user training
Attend to Customer Calls and queries and respond to them via email, calls or meetings
Respond timely to Customer queries with solutions
Close all support calls within 48 hours any calls above 48 hours.
Sign off Job cards
Update support statement with consumed support hours.
Escalate support issues with line manager or sage if need be.
Undertaking any other duties/tasks (as assigned) or responsibility required to ensure the achievement of the objectives of the job within the overall objectives of NetOne IT Limited.
KNOWLEDGE, SKILLS AND ABILITIES
The following knowledge, skills, and abilities may be acquired through a combination of formal schooling, self-education, prior experience, or on-the-job training.
Diploma or Bachelor’s Degree of Computer Science, Commerce , Accounting or related field
Certification for the job is a must
Knowledge in accounting database and networking is a must
Team Player
Attention to detail
Computer literate
Commitment to core value and mission statement of the organisation.
MUST HAVE a minimum 0 – 6 months of similar experience.
Undertaking any other duties/tasks (as assigned) or responsibility required to ensure the achievement of the objectives of the job within the overall objective of NetOne IT Limited.
Send us a SUMMARY CV of your academic qualifications, professional work experience and skill set. Only short listed candidates will be contacted. You can email your CV to careers@netone.co.zm
Closing Date : 30th November, 2022.
