Lodge Supervisor Serene Gardens Limited

Serene Gardens Kitwe seeks to employee a Lodge Supervisor who is energetic, service-oriented individual who will be responsible for overseeing the day-to-day operations of the lodge to ensure guest expectations are exceeded and a consistently high standard of customer service and cleanliness is maintained.

Duties/Responsibilities;

• Lead, supervise, co-ordinate and monitor Housekeeping, maintenance and service staff
• Assign and review the work for all staff
• Lead, train and coach new staff in job duties, safety procedures and lodge policies
• Create shift schedules and co-ordinate activities with other departments Greet and welcome guests, provide lodge orientation
• Evaluate performance of staff and provide feedback to manager
• Resolve customer complaints and other work-related problems
• Ensure smooth operation of the lodge.
• Maintain the Lodge inventory and order new items as needed.
• Adherence to standard operating procedures for all departments.
• Personally carry out housekeeping duties in the case of any form of emergency/urgency, and or shortage of staff.
• Examine the building/area so as to determine areas that need repairs and/or maintenance.
• Record and keep data regarding work assignments, and also prepare reports on a routine basis.
• Responsible for issuing work equipment and supplies to the housekeeping staff/workers.

CANDIDATE Must have

• Grade 12 certificate with 5 credits of better
• Must have 2 year experience working in the hospitality industry with good understanding of housekeeping
• Must have a certificate or diploma in general  Hospitality
• Must be conversant with Microsoft office
• Good personnel management, Lodge management and good reporting skills
• Good time management and organisation skills
• Proven experience of lodge supervisor
• Valid driver’s license
• Communicate excellently both written and spoken, ensure smooth running of all lodge activities