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Customer Service Officer (FMCG) Home Pro Enterprise Zambia Limited

According the department process and daily management norms, Engaged in sales operation support, order processing, customers relationship maintenance, data analysis and Excel output, to improve the efficiency of department operation and customer satisfaction

JOB DESCRIPTION

  • Provide support services such as order preparation and ushering of customers through the payment procedure and issuing of goods by warehouse.
  • Enter customers orders and access the company’s internal system to obtain and extract order information and provides customer service management with data for inclusion in various scheduled and special reports.
  • output and make an analysis for achievement form on different aspects like weekly sales,monthly sales, category sales structure
  • keep updating the department management tracking form and assist manager to improve the team work
  • Receives inquires from customers and resolve a variety of customer related issues
  • resolve customer’s complaint and output the tracking form
  • Receive inquiries from customers and resolve a variety of customer related issues.
  • Other work tasks arranged by the supervisor and manager

QUALIFICATIONS

  • Bachelors Degree
  • 20-30 years of age
  • Good communication and coordination skills
  • Good computer skills,
  • Good with Excel and data analysis

OTHER ATTRIBUTES

  • positive & Kind
  • patient
  • good at communication

Female’s are strongly urged to apply.

To apply for this job email your details to zmhr@sunda.

Closing Date : 30th December, 2022.

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