Director Economic Regulation and Consumer Protection ZICTA

The Zambia Information and Communications Technology Authority (ZICTA) is a statutory body responsible for the regulation of provision of Information and Communications Technologies (ICTs) and Postal and Courier Services in Zambia. The Authority also coordinates and oversees activities relating to cyber security and the combating of cyber-crime.

The Authority being an equal opportunity employer is inviting competent, self-driven and qualified candidates to apply for Head of Department positions at the helm of the Authority as follows

Director Economic Regulation and Consumer Protection

ROLE DETAILS

Job Purpose

Responsible for providing strategic direction and leadership through the regulation of ICT and postal and courier services, research, tariff regulation, fair competition implementation of a responsive licensing framework and the formulation and implementation of Consumer Protection and Compliance Strategies that will ensure that the Authority achieves its mandate of effective regulation of the ICT and Postal and Courier services throughout Zambia.

SPECIFIC RESPONSIBILITIES

        i.   Lead in the development and implementation of strategies aimed at promoting competition and cost

        based pricing in the ICT Sector;

    ii. Lead in undertaking markets and tariff trend analysis in the ICT and Postal and Courier                         services sector in order  to measure the existence of effective competition and where necessary             take appropriate regulatory remedies;

iii. Lead in the development and implementation of competitive  regulations in line with established             legislation to achieve the Authority’s Mandate of  fostering competition, taking into account global           trends and best practices;

iv. Lead in ensuring that the Authority initiates qualitative and quantitative research initiatives                     relating  to various issues in the ICT and Postal and Courier services sectors that contributes to               effective ICT regulation;

v.  Oversee the implementation of the Authority’s initiatives to support innovation in the ICT and Postal        and Courier services sectors with a view to promote the development of new and appropriate                products and services;

vi.  Lead in the development and implementation of all consumer programs and ensures that they   are well formulated and implemented timely in line with the departmental strategy;

vii.  Ensures the development, implementation and monitoring of Licensing Frameworks, compliance             strategies, risk based compliance frameworks  and programmes to ensure adherence to Laws,  regulations guidelines, standards ,license terms and conditions issued by the Authority;

viii.  Formulates and directs implementation of compliance programs to ensure adherence to                         compliance standards and set targets;

ix.  Provide expert advice at Global, Regional and National level on emerging issues and concerns   affecting Consumers in the ICT/Postal and Courier services sector and course of action in line with    the mandate of the Authority; and

x. Oversees the formulation and implementation of strategic partnerships initiatives with various                stakeholders in ensuring the protection of citizens at   all levels related to numerous consumer issues  in the ICT ecosystem..

KEY COMPETENCIES

1. Conversant with regulating user operations at sectorial or industrial level;
2. Excellent sense of operations and an appreciation for the interplay between tariffs and regulation in the communication sector;
3. Appreciation of competition, tariff modeling, research, ICT incubation and Monitoring & Evaluation activities;
4. Effective people management skills, excellent interpersonal and communication skills, assertive and results oriented;
5. Business acumen at operational and strategic level; and
6. Excellent interpersonal and communications skills at both local and international levels.

TENURE

The position of Director Engineering and Technical Services is on a three – year fixed term contract.

ACADEMIC QUALIFICATIONS

1. Grade twelve certificate or its equivalent;
2. Bachelor ‘s Degree in Electronics/Electrical Engineering/Computer Science/ Telecommunications or related; and
3. Master’s Degree in Electronics/Electrical Engineering/Computer Science/ Telecommunications or related.

PROFESSIONAL AFFLIATION

Should be a member of a relevant professional body.

EXPERIENCE

Seven (7) years working relevant experience especially in the ICT sector, regulatory body or dynamic

commercial environment, four (4) of which must be at Management level.