Information Technology Officer International Institute of Tropical Agriculture (IITA)

The International Institute of Tropical Agriculture (IITA) is a non-profit institution that generates agricultural innovations to meet Africa’s most pressing challenges of hunger, malnutrition, poverty, and natural resource degradation. Working with various partners across sub-Saharan Africa, we improve livelihoods, enhance food and nutrition security, increase employment, and preserve natural resource integrity. IITA is a member of CGIAR, a global agriculture research partnership for a food secure future. For more information, please visit www.iita.org/. IITA is seeking to employ the services of fully qualified and experienced Zambian national to fill up the position of Information Technology Officer at Lusaka Station:

1. JOB SUMMARY:                         

To assist the Regional Hub Administrator (Southern Africa) in smoothly operating the Information Technology unit at IITA- Zambia station.

2. MAJOR DUTIES & RESPONSIBILITIES:

• Administrate and monitor both local area networks LAN and wide area WLAN
• Setting up user permissions and controlled access to both LAN and WLAN.
• Troubleshoots diagnoses problems, implements corrective action procedures within prescribed guidelines and/or escalates to other technical resources as appropriate; delivers where required inductions and basic training in the use of I.T. facilities and services provided by I.T. in Lusaka station.
• Help Customers troubleshoot issues they encounter with software and applications and provide actionable tips to resolve the problem
• Ensures maintenance and security of LAN and WLAN as well as all computer systems (both hardware and Software)
• Assist in support of corporate computer-based applications, install, maintain, and complete backups of station files
• Advise the Station Management regarding new technologies or upgrading of existing installed technologies, recommend suppliers and contract regarding I.T. network, hardware, and software purchases
• Manage third-party contracts and subscriptions for the delivery of I.T. products and services, which include responsibility for contract monitoring and procurement
• Ensure compliance with the I.T. Network Policy and Procedures, manuals, and software licensing
• Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment
• Write technical specifications for purchases of P.C.s and related products; recommend schedule and perform P.C., hardware, and peripheral equipment improvements
• Monitor traffic and information flow on systems to ensure systems run effectively.
• Ensure availability of equipment spares and supplies
• Working with the HRO to produce staff I.D.s for new members of the staff
• Perform all other related duties that may be assigned from time to time by the supervisor.

3. SUPERVISION RECEIVED:

This position reports to the Regional Hub Administrator (Southern Africa) in terms of policy direction and major work plan

4. QUALIFICATION and EXPERIENCE

• A university degree in Information Technology or equivalent qualifications.
• At least three (3) or more years of professional experience in Information Technology (I.T).

5. CORE COMPETENCIES

• Proven skills and experience in I.T.-related activities
• Possess strong technical skills in WLAN Network
• Fluency in English and excellent written and verbal communication skills
• Knowledge of Oracle is compulsory.

General information: The contract will be for an initial period of three (3) years. Renewal is dependent on performance and availability of funds.