Counter Support Coordinator D – IRC241542
at Zambia, Lusaka, Zambia in FNB Zambia Mkushi Branch
Ends 02 Mar 2023
purpose
To provide excellent service by processing customers transactions in a quick correct and efficient manner according to specified procedures.
experience and qualifications
Grade 12 certificate or relevant tertiary qualification
3 Years related experience.
responsibilities
Achieve net profit growth for business.
Manage costs / expenses within approved budget to achieve cost.
Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards.
Manage existing clients and grow portfolio through making contact and generating leads.
Manage the migration of accounts from transactional to Self Service.
Resolve all customer queries efficiently, and within agreed timelines.
Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant sales targets.
Track, control and influence sales activities with the specific aim to achieve previously determined sales team targets.
Track, control and influence sales activities with the specific aim to increase sales efficiencies of the team.
Provide accurate and reliable sales and service statistics.
Manage own development to increase own competencies.
Maximise cross sell opportunities and strengthen client relationships.
Submit your CV and Application on Company Website : Click Here
Closing Date : 28th February, 2023.
