Operations Manager (Volunteer) BwanguBwangu

Bwangu-Bwangu Pickup & Delivery is seeking a goal-oriented and enthusiastic Operations Manager who will formulate strategies to improve performance, procure material and resources, and secure compliance. You should be ready to mentor your team members, find ways to increase the quality of customer service, and implement best practices across all levels.

Ultimately, we’ll trust you to help us remain compliant, efficient, and profitable during the course of business.

Responsibilities

• Ensure all operations are carried on in an appropriate, cost-effective way
• Improve operational management systems, processes, and best practices
• Purchase materials, plan inventory, and oversee warehouse efficiency
• Help the organization’s processes remain legally compliant
• Formulate strategic and operational objectives
• Examine financial data and use them to improve profitability
• Manage budgets and forecasts
• Perform quality controls and monitor production KPIs
• Recruit, train, and supervise staff
• Find ways to increase the quality of customer service
• We’re looking for someone who is willing to donate their time and skills to help us grow and succeed. In return, you will gain valuable experience and exposure to a growing start-up and have the opportunity to make a positive impact in your community and your Career development.

Skills and Qualifications

• Proven work experience as Operations Manager or similar role
• Knowledge of organizational effectiveness and operations management
• Experience budgeting and forecasting
• Familiarity with business and financial principles
• Excellent communication skills
• Leadership ability
• Outstanding organisational skills
• Degree in Business, Operations Management, or a related field
• 2 years relevant experience.