ICT Assistant/Asset Management World Health Organisation

EXTERNAL VACANCY NOTICE (RE-ADVERTISEMENT)

ICT ASSISTANT/ASSET MANAGEMENT

Grade: G5 Step 1

Contractual Arrangement: Special Services Agreement (SSA)

Contract Duration: Six Months, Full Time

Primary Location: WHO Country Office Zambia-Lusaka

Closing Date: 3rd March 2023

The WHO Country Office Zambia is seeking to hire a General Service Staff to provide direct support and services to the Country Management Support Unit (CSU); to manage and provide ICT support to managers and staff and to act as Helpdesk in the context of GSM.

Under the supervision of the Operations Officer, the incumbent will ensure provision of professional ICT services at the CSU level.  He/She will operate within the established guidelines and will make recommendations on improvement of ICT services.  The incumbent will have constant interaction with the ICT Regional Team and will consult and interact with other team members within the Regional Office Management Support Unit (RSU), Inter-country Support Units (ISU), Country Management Support Units (CSU), the Headquarters and the Global Service Center.

DESCRIPTION OF DUTIES

1. Installation, Administration and Maintenance

• Ensure uninterrupted and effective ICT services to the office.
• Identify and resolve end-user IT problems on-site, face to face or remotely;
• Installation and configuring/ troubleshoot PC and sever operating systems, applications and mobile devices;
• Regularly administer appropriate systems or software updates;
• Perform routine preventive and reactive maintenance and checks on peripheral and LAN active devices;
• Provide technical assistance for VC and TC, and online collaboration systems and tools;
• Perform appropriate data and systems backup/recovery procedures and other IT security related issues;
• Liaise with vendors for hardware repairs and maintenance;
• Manage and maintain computers and devices, services units and other hardware inventory;
• Liaise with other UN agencies and external partners on ICT matters

2. Reporting

• Make a quarterly report on informatics equipment inventory.
• Provide technical documentation concerning all ICT related activities and update it.
• Make a monthly activity report.

3. User and Administrative Support

• Ensure timely logging of information to the service desk management system
• Provide in-house training/assistance to staff on usage of informatics equipment (computers accessories) programs (software).
• Contribute to the design and implementation of database applications and another computer programmes such as the Microsoft Office suite.
• Act as ICT/AFRO focal point at WHO Country Office level.

4. Assets

• Ensure accuracy of entries by checking information registered in the CSU Fixed Assets Register.
• Administer the sale of Assets that are no longer in use in accordance with the approval of the WR.
• Supervise periodic physical verification (at least once every biennium) of all WHO Assets and reconcile them against the Fixed Asset register.  Prepare discrepancies report for management control and financial decision purposes (items not recorded, not found, or disposed of).
• Coordinate the transfer of assets from person-to-person or unit-to-unit and ensure that this is reflected in the central fixed assets
• Supervise the process of disposal of obsolete assets and ensure that assets are disposed of in the best interest of the Organization and those records are updated in the Fixed Asset Register.
• Perform other duties as required by immediate supervisor and WR.

Functional Knowledge and Skills:

• Work requires very good knowledge Windows Operating Systems for PCs , Windows Server Operating Systems, and LAN management. Good knowledge of computer workstation and server security;
• Good knowledge of Data backup and Disaster Recovery procedures and systems; Good knowledge of the IT communication systems that include desk telephones, collaboration and teleworking tools and systems, video conferencing systems;  Good knowledge of Microsoft Office suite and collaboration tools (SharePoint, Teams, OneDrive etc.) and virtual meeting management; Ability to analyze and troubleshoot problems; Demonstrated ability to identify and solve technical problems in difficult circumstances. ability to write technical documents

REQUIRED QUALIFICATIONS

Education

Essential:-  Completion of secondary education; preferably supplemented by technical or university courses in computer or information technology systems.

Desirable:- First level degree in Computer Science, telecommunications or related area would be an asset.

Experience

Essential:- At least five years of progressive experience in administration of information and telecommunications technologies infrastructure with some years of responsibility work in LAN management.

Desirable:-  Experience in the integrating Voice and Data Communications field: LAN design, maintenance and troubleshooting roster configuration, IP address schemes, internet/tunneling.

Languages

English expert level required, French working lever desirable

Other Considerations

Good knowledge of GSM System or similar ERP Systems; Experience with staff training in the use of Management Information Systems

WHO Competencies

Teamwork

Respecting and promoting individual and cultural differences

Communication

Producing results

ADDITIONAL INFORMATION

WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidate.

WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco