Senior Tracking Technician Spectrum Credit Limited

We are looking for a highly experienced Senior Tracking Technician with over 5 years of experience in GPS tracking installations, and assisting in the provision of technical support to the entire tracking team.

Main Responsibilities:

• Ensure that the installation and concealment of tracking devices are professionally done and approved by the relevant authority.
• Supervise all functions of tracking installations, assigning tasks, assisting in the stock-taking of devices, monitoring supply and requests, recording faults, and implementing corrective actions
• Assist in the management of the technical staff (both field and indoors)
• Be a link between the main/control and the technical stores
• Overseeing the dispatch and distribution of consumables and devices, including the device status in the Control store.
• Assist in undertaking technicians’ complaints and grievances and providing support.
• Assist in submission of daily fitment reports in time as stipulated unless otherwise.
• Device Troubleshooting and advice.
• Planning and organization of fitment procedures and updates if necessary.
• Ensure that the client’s details are correctly captured in the installation form or job cards.
• Commence installation only after internal requisition and installation order are properly recorded and approved.
• Ensure support in completing the client’s information in the database of the control room.
• Test the tracker after installation to confirm functionality.
• Ensure installation areas are properly secured during and after installation.
• Ensure the client signs the post-installation form before handing over the vehicle to ensure that all is well.
• Maintain confidentiality of clients’ information at all times.

Academic and Professional Requirements:

• Full Grade 12 certificate
• Diploma/ Degree in Automobile Engineering (Auto-Electrical Engineering preferably) from a recognized institution.
• At least 5 years of practical work experience in tracking installations on all vehicle types( both Light duty and Heavy duty will be an added advantage)
• Full knowledge and experience in mechanical and electrical diagnosis.
• Valid driving license. (Class C preferably) Over 2 years of driving experience

Competences and Skills

• Technical knowledge.
• Good team player.
• Strong ability to adapt and work in a fast-paced environment.
• Highly motivated and target driven.
• Good decision-making and problem-solving skills.
• Computer literate
• Customer focused
• Strong time management skills.
• Strong communication skills.
• Be able to work with deadlines and hence have good organizational and time management skills.
• High level of confidentiality.
• Critical thinking.
• Ability to work under pressure.