Collections Strategy Manager Absa Group

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Job Summary

The purpose of this role is to conduct research, evaluate, recommend, and implement new alternative methods of collections and recoveries strategies for the unsecured and/or secured portfolios within Absa Retail Bank using leading-edge data analytics and predictive techniques

Job Description

Collections Strategy

Time split: 50%

• Collaborate with Retail Credit, Retail, to ensure optimal delivery of revenue and customer acquisitions targets
• Develop data driven collection strategies within the Absa Retail Portfolio
• Develop detailed strategies that address the entire collection life cycle
• Develop several alternative campaign strategies based on an analysis of the data and seasonal/point in time scenarios that will affect portfolio Performance
• Innovate and identify new collection opportunities to enhance collection strategies i.e., payment capability, reminders, engagement, channels
• Drive implementation of strategies using decision capability (Triad or Develop MI framework (daily, weekly, and monthly MI) for reporting to senior management
• Develop a collections strategy that will reduce non-performing loans and maintain a quality retail book
• Input into the Collection and Recoveries Capacity Plan in liaison with Head of Retail Credit and Head of Collections and Recoveries
• Coordinate all change initiatives in the Collections and Recoveries
• Identify new collection opportunities to enhance collection strategies i.e., Payment capability, reminders, engagement, channels
• Provide input into developing and review of Portfolio modeling
• Analysis of management Information with appropriate recommendations to the Head of Retail Credit
• Develop reporting tools and Decks for Senior Management to help inform strategy on the relevant portfolios
• Agree and be responsible for all change initiatives on the collection’s strategy
• Have a good understanding of the collections environment where strategies will be executed
• Initiate, agree, and monitor Collection and Recoveries strategies on retail products
• Understand and manage risks and risk events (incidents) relevant to the role responsible for formulating the strategy and approach to be taken with regards to collections
• Participate in defining operational metrics to measure efficiency to defined Collection strategies
• Identify new collection opportunities to enhance collection strategies i.e. payment capability, reminders, engagement, channels;
• Drive implementation of strategies using decision capability
• Have a good understanding of the collections environment where strategies will be executed.

MI and Analytics

Time split: 30%

• Responsibility for personal & team adherence to governance, compliance, and lending portfolio controls
• Ensuring audit outcomes are satisfactory backed by conformance to policy and procedures including proactive management of agreed responsibilities for Data Integrity
• Develop detailed data driven collection strategies in a logical manner such that is analytically ready for Statistical Analysis Software
• Develop several alternative campaign strategies based on an analysis of the data and season
• Consolidate the data in a logical manner and analyze it to champion challenge the BAU strategies
• Participate in in country and center meetings through PQR reporting giving insights on strategies deployed and impact to the portfolio
• Work in corroboration with portfolio Managers and Head of collections in ensuring that the
• Identify any data anomalies or trends and investigate possible causes
• Identify external data sources that can enhance internal performance view and Support Strategies
• Produce detailed periodic reports that will track strategies against agreed Risk measurement performance metrics (performance, success, and industry)
• Participate in defining operational metrics to measure efficiency to defined Collection strategies

Stakeholder Management Objectives: 10%

• Partner with Retail Banking units, Centre, and other support functions to develop and execute strategic plans
• Proactively communicate with stakeholders within the Bank and Group on credit Card and collections Strategy issues
• Ensuring that sufficient actions are undertaken to resolve all control weaknesses highlighted through the various credit risk reviews and audit processes
• Escalating significant events to Head Retail Credit Risk
• Working with Absa Governance Risk Forums to develop assessment models for qualification product related credit risk on mobile lending and impairment
• Ensuring the credit risk associated with new and changed products, services and processes are duly assessed
• Working with various senior stakeholders across various functions of Absa Bank Zambia and Group to provide insights of emerging risks and portfolio developments
• Ably coping with rapidly evolving priorities, good organization, logical thinking and problem solving
• Supporting Head of Retail Credit facing off local and Centre senior management to ensure all queries are resolved in a timely manner.

Risk and Controls Objectives:  10%

• Manage risk and control effectively by applying applicable risk frameworks and embedding a positive risk culture
• Understanding of own role in the end-to-end processes in which you play a part, including applicable risks and controls.
• Adhere to Absa’ policies and procedures applicable to own role, demonstrating sound judgment and responsible risk management
• Understand and manage risks and risk events relevant to role
• Ensure timely reporting of all risk events / incidents / issues using the defined process for your business area and help to understand why these happened and how to prevent them in future
• Proactively look for ways to improve the control environment by considering what could go wrong in the processes you operate and how errors could be prevented
• Ensure personal and team members complete all mandatory training timely

Education

Higher Diplomas: Business, Commerce and Management Studies (Required)