Portfolio Management Officer AB Bank Zambia

The PMO shall be responsible for the management of loans in the Branch Portfolio. They are fully responsible for the Branch portfolio quality as follows;

• The Branch portfolio, must ensure punctual repayments by monitoring loans assigned to him, as well as through contacting and visiting clients
• In case of late payments, the PMO must take immediate measures, including contacting client and guarantors, on-site visits and assisting in any legal procedures until full repayment of the loan
• The PMO implements recovery measures as assigned by the respective Supervisor
• The PMO participates in the recovery committee and makes relevant proposals that ensure the recovery of the loan. His/her participation is active, critical and conscientious
• All necessary credit forms must be filled in by the PMO when a decision has been taken during the recovery committee
• The PMO is responsible for both pre and post loan disbursement, verifying information provided by the Business Officer to ensure high quality of the loan portfolio and decision making
• The Portfolio Management Officer will conduct his/her work in compliance with applicable standards and Ethics. In addition, he/she will conform with the Bank’s internal procedures and policies
• The PMO must demonstrate a comprehensive knowledge of the Bank’s credit cycle, procedures and credit regulations, especially with respect to recovery
• In-depth knowledge of credit products
• Demonstrates awareness of their importance and complies 100% with them without any support of superiors; 99% accuracy in fulfilling the tasks

In executing his/her duties the PMO will ensure that he/she delivers a high-quality service to the clients by;

•  Providing a professional and friendly service to all clients
• Understanding customer needs and work with supervisor to develop plans to address them
• Proactively following up on all client transactions performed to ensure completeness
• Attending to, resolving customer’s queries, and providing prompt feedback
• Acting as a liaison between clients and branch management; escalating client queries to supervisors and explaining supervisor’s feedback to clients

Minimum Qualifications

• Minimum diploma in any business course or equivalent
• Sound knowledge of general banking law and practices
• Strong interpersonal and communication skills
• Prior experience in Banking will be an added advantage