Client Services Officer – Lusaka Hollard Insurance Zambia

This role exists to manage the customer experience department for Hollard Life customers by attending to customer complaints, queries, and requests received through all customer touch points. The incumbent provides support to the HOO by managing the HL Query Tracker and providing support to the HLZ Call Centre.

Key Result Areas

• Query Resolution
• Complaints Handling
• Query Tracking
• Call Centre Matrix Tracking and Reporting
• Policy Amendments
• Any Other Business as assigned by Supervisor.

Job Requirements

• Administration or Marketing Degree
• Insurance Diploma or progress towards attaining same shall be an added advantage.
• Minimum 2 Years Experience in an Insurance or Financial Services environment preferably Life Assurance.
• Customer Centric- willing to go over and under for Hollard Customers.
• Passionate service provider.
• Reliable who can work with minimum supervision.
• Willing to work on Saturday
• Good communication skills and ability to communicate at all levels.