Program Associate Intern Greenlight Planet Zambia

What you would be expected to do:

Hub Administrative activities

• Creation/editing of users, SMS setups, archiving of inactive Field Sales Executive, HUB related Field Sales Executive  issues as requested
• Angaza related technical activities
• Escalation and follow-ups on the resolution of Field Sales Executive Activators or HUB error messages and technical problems
• Suggests software improvements or process changes
• Raises tickets to Angaza and follow up on resolution
• Escalating of Kazi related issues and helping resolve them

Customer Facing

• Provide field assistance to Sales Team, Call Centre  & Sun King Store .
• Management of Mobile device management platforms.
• Ensure proper configuration of PAYG Agent and customer phones.
• Project Management
• Create a detailed project plan tracking the progress of project activities and tasks
• Document every project  and learnings for closer follow up
• Being a link to the other depts and coordinating complex projects and being the go-to person for any clarities

Field visits

• Ensures field visits are done on a monthly basis at least
• Gets feedback from Energy Officers/Area Business Managers/Regional Business Managers on issues  faced in the field
• Reports feedback and ensure follow-ups are acted upon
• Improvements: Owning and Improving Processes (current and future)
• Contract books collection and digitalization ( e.g. issuance and collection of contract booklets signed by customers).
• Work hand in hand with Shop managers across the country in collecting signed contract books and do reverse logistics from the agents back to a central warehouse for archiving.
• Conducting field pilots for the new products/services in the field after testing.
• New products testing both in the office and the field. He / She will be tasked in ensuring all tests for the new products released with both hardware and software functionalities.

You might be a strong candidate if you:

• Hold a Degree or Diploma in Supply Chain Management; Project Management; Business Administration; Sales and Marketing; Customer Service Management or have a minimum of two years working in a field sales role in the FMCG, microfinance, banking, or telecom industries;
• Are passionate about positively impacting the lives of rural consumers;
• Possess excellent  IT skills at the advanced level of computer skills.
• Must have good problem-solving abilities
• Able to communicate fluently in both written and spoken English.

What we offer (in addition to compensation and statutory benefits):

• An opportunity to grow as a professional in a dynamic, fast-growing, high impact industry;
• The chance to work in an open-minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing an innovative, sustainable business with a profound impact on the world;
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs help you become a better leader, manager, and professional through the Greenlight Academy.