Company: Okavango Foods Limited
Location: Woodlands, Lusaka.
Are you passionate about the food industry and delivering exceptional customer experiences? We are a food processing company seeking a dedicated Customer Care Agent to join our team. In this role, you will be responsible for face-to-face interactions with customers, as well as handling social media messaging and voice calls to ensure excellent customer service.
Responsibilities:
Engage in face-to-face interactions with customers at our physical location, providing a welcoming and informative experience.
Handle inbound and outbound voice calls, answering customer inquiries, taking orders, and providing assistance with product information.
Respond to customer inquiries, comments, and messages received through various social media platforms in a timely and professional manner.
Demonstrate product knowledge and educate customers about our food processing methods, ingredients, and nutritional information.
Assist customers in resolving issues, concerns, or complaints, striving to achieve a positive resolution and complete customer satisfaction.
Utilize CRM systems and other tools to manage customer interactions, record relevant information, and ensure efficient follow-up.
Collaborate with the Sales and Operations teams to address customer inquiries related to order status, delivery, or product availability.
Monitor social media platforms for trends, feedback, and reviews, sharing relevant insights with the appropriate teams.
Continuously update and maintain customer databases, ensuring accuracy and completeness of customer information.
Requirements:
Previous experience in customer service, preferably in the food industry or a related field.
Excellent communication skills, both verbal and written, with a friendly and professional approach.
Strong interpersonal skills to build rapport with customers and provide personalized assistance.
Proficiency in using social media platforms for customer engagement and resolving inquiries.
Ability to handle voice calls in a professional and efficient manner, demonstrating patience and active listening skills.
Detail-oriented with excellent organizational and time management abilities.
Familiarity with CRM systems or willingness to learn and adapt to new software applications.
Passion for the food industry, including knowledge of food processing methods, ingredients, and nutrition.
Ability to work independently as well as collaboratively in a small team environment.
Flexibility to work occasional weekends or evenings, as required.
Qualifications:
Grade 12 Certificate with 12 points or better
Join our team and play a crucial role in delivering outstanding customer experiences in the food processing industry. We offer a supportive work environment and opportunities for growth within our company.
To apply, please submit your resume and/or a cover letter outlining your relevant experience and interest in the position to humanresource@okavangofoods.net. We look forward to reviewing your application and discovering how your skills can contribute to our customer care team.
Okavango Foods Limited is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or disability.
