Service Assistant Builders Warehouse Kitwe

Summary:

Functions / Responsibilities:

Adhere to Company Policy and procedures

•  Ensure that you have an ongoing understanding of company strategy, policies & procedures through the execution of departmental, store & company strategy.

Pick stock 

•  Always wear BIBs to identify yourself with customers
• Always pay a lot of attention for both quality and quantity of picked stock
• stock must be drawn correctly.
• Carry out verbal orders/instructions from your superiors at all times.
• If you are not sure please ask your superiors for assistance.
• Pick the correct stock according to the invoice/ picking slip/ cash sale.

 Load items – on/off delivery trucks/ customers vehicle

• Load stock into customer vehicles or offload stock from customer vehicles for refund.
• Accompany delivery drive to deliver or collect or exchange customer stock.
• Merchandise incoming stock from customers in the right shelves in the store.
• Feedback customers regarding stock picked.
• Approach customer and assist customers Speedily, efficiently

Satisfy internal & external customers

• Handle all customers according to the standards in the Interact with Customers course and according to Walmart culture of service to customers.
• Present a positive image to customers, acknowledge, approach & greet customers as required, understand their special needs & respond to their queries as required.
• Meet housekeeping requirements.

Housekeeping

• Maintain internal and external yard is neat and tidy.
• Stock to be packed in allocated areas.
• Perform general cleaning duties

Safety Awareness

• Always wear correct PPE when picking high-rise stock.
• Always follow correct safety procedures.
• Always adhere to safety regulations when working with gas.
• Always maintain material handling equipment and report any damage or malfunction of forklifts, bob carts and vehicles.
• Always be mindful with ladders and whenever you pick stock from high-rise.

Requirements:

• Grade 12 or its equivalent
• Excellent customer service orientation and high integrity

Competencies:

• Strengthen Reputation & Local Involvement
• Ensure customer / Member Centered Performance
• Physically able to perform lift bulk stock.
• Ensure Execution & Achieve Results.
• Ensure Planning & Improvement.
• Build & Influence Team.
• Adapt & Learn