Call Center Agents Northline Resources

We’re looking for some call center representatives to join our team, managing a large volume of inbound and outbound calls. The ideal candidate will be a quick learner who can memorize scripts and adapt them when issues arise during a call.

OBJECTIVES

• Handle a large volume of inbound and outbound calls in a timely manner
• Follow communication scripts and use knowledge of company’s services
• Identify customer needs, research issues, resolve complaints, provide solutions
• Maintain ownership of calls throughout the lifecycle of a caller’s request,
• Recommend improvements for systems and processes to boost efficiency

RESPONSIBILITIES:

• Memorize scripts for products and services, and refer to them during calls
• Build positive relationships by going above and beyond with customer service,
• Identify opportunities for driving sales and revenue
• Meet daily qualitative and quantitative targets for yourself and your team,
• Create and maintain record of daily problems and remedial actions taken
• Leverage data and insights gathered by the call center

REQUIRED SKILLS

• Degree or equivalent
• Strong active-listening and verbal-communication skills
• Proficiency in problem-solving
• Ability to multitask and manage time effectively