Training Manager Greenlight Planet Zambia

What you would be expected to do:

• Training Program Development: Develop comprehensive training programs and materials for field staff and sales agents, including product knowledge, sales techniques, collection practices and customer service skills.
• Training Delivery: You will be required to deliver engaging and interactive training sessions with field staff and agents and also audit and ensure continuous improvement of the training delivery of Regional mentors in various locations across the country, ensuring consistent delivery of training content and adherence to Training standards.
• LMS Management: Ensure proper administration of Sun King’s learning management systems, increasing user activity and engagement through the deployment of engaging content for staff, agents, cleaning up and aligning team data when required.
• Onboarding and Induction: Coordinate onboarding and induction programs for new field staff and sales agents with regional mentors, providing them with the necessary knowledge and tools to perform their roles effectively.
• Training Needs Assessment: Identify training needs and gaps within Sun King through regular assessments and feedback from field staff, sales agents, and other departments and develop targeted training initiatives to address those needs.
• Training Evaluation: Monitor and evaluate the effectiveness of training programs through assessments, feedback, and performance metrics, and make necessary adjustments to improve training outcomes.
• Training Content Development: Develop and maintain training content regularly, including training slides, aids etc, ensuring accuracy and accessibility for future reference.
• Pilot Training Management: Collaborate with cross-functional teams deploying pilots and regional mentors, to ensure alignment of pilot training plans.
• Collaboration and Coordination: Work with cross-functional teams, including Sales, Operations, Product Development and other departments to ensure alignment of training programs with business and product updates.
• Training Support: Provide ongoing support and guidance to field staff and sales agents, addressing their training-related queries with the LMS etc. to ensure continuous improvement in performance.
• RM Performance management: Onboard and provide ongoing coaching and support to Regional Mentors across the country, ensuring that the team meets their Key Performance Indicators.
• Training Compliance: Ensure compliance with all training-related regulations, policies, and procedures, including health and safety guidelines, data protection, and ethical practices.
• Training Reporting: Prepare regular training reports and analytics, highlighting key performance indicators, training outcomes, and recommendations for improvement to senior management.

You might be a strong candidate if you:

• Bachelor’s degree in a relevant field (e.g., Business Administration, Human Resources, Education) or equivalent experience.
• Experience in managing a team.
• Minimum 2-3 years proven experience in training and development, preferably in the solar energy or renewable energy industry.
• Strong knowledge of training methodologies, instructional design, and adult learning theories.
• Excellent presentation and facilitation skills, with the ability to engage and motivate diverse audiences.
• Strong organizational and project management skills, with the ability to manage multiple training initiatives simultaneously.
• Excellent communication people-person skills, with the ability to build relationships and work effectively with stakeholders at all levels.
• Able to evaluate training effectiveness and make data recommendations for improvement.
• Flexibility and adaptability to work in a fast-paced and dynamic environment.
• Willingness to travel extensively within the country.

What we offer (in addition to compensation and statutory benefits):

• An opportunity to grow as a professional in a dynamic, fast-growing, high impact industry;
• The chance to work in an open-minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing an innovative, sustainable business with a profound impact on the world;
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs help you become a better leader, manager, and professional through the Greenlight Academy.