COMPANY: MIKA HOTEL KABULONGA
JOB TITLE: FRONT OFFICE SUPERVISOR
REPORTS TO: GENERAL MANAGER
JOB PURPOSE
We are looking for a Front office Supervisor to manage our reception area. You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome. You will also coordinate all front desk activities, including calls, reservations and guest services. As a Front office Supervisor, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our front office team. Our ideal candidate is one who is able to deal efficiently with complaints and has a solid customer service approach. Ultimately, the candidate should be able to ensure our front desk provides professional and friendly service to our customers.
KEY RESPONSIBILITIES
Welcome guests and visitors to the front lobby of the facility, record their information and assist them to choose a room or rooms based on their needs.
Answer incoming telephone calls, manage inquiries, and provide information about Mika Hotel and its services.
Maintain and manage the company’s petty cash, ensuring accurate records of all transactions and preparing periodic reconciliations.
Assist with general administrative duties such as filing, data entry, and document preparation.
Manage the Hotel calendar and coordinate meetings, appointments, and events.
Collaborate with various departments to ensure seamless communication and efficient operations.
Provide outstanding services and ensure customer satisfaction.
Coordinate solutions quickly when guests experience problems in their room by working with housekeeping and/or service staff.
Respond to customer needs and requests in a timely manner.
Manage incoming and outgoing mails and faxes.
Plan and assign workloads for front office staff.
Supervise and Train front office staff in their assigned job duties.
Evaluate the performance of front office staff and provide appropriate feedback.
Ensure front office staff follow company policies and operational procedures which may include Safety, Emergency and Security.
Schedule regular meetings to discuss about issues and updates.
Collect the guest’s payment using either credit/debits cards, cash or checking account information for rooms at the end of each stay and ask for a room deposit when necessary.
Settle the facility register at the end of each shift or day by counting the Cash at Hand as well as the Safe, printing receipts and running financial activity reports.
Ensure that extra services ordered by the guests, such as alcoholic drinks, entertainment and food, are properly accounted for and charged on the final bill.
Communicate with other hotel staff, such as housekeeping or maintenance, when rooms are ready to be cleaned or repaired in preparation for a new guest.
Keep the hotel lobby area inviting and clean at all times by working hand in hand with Housekeeping.
Any other Assigned duties
QUALIFICATIONS
A minimum of a Diploma in Business Administration, Office Management, or a related field.
At least 3 years of experience in a receptionist or administrative role, including experience in petty cash bookkeeping.
Excellent written and verbal communication skills in English.
Proficient in the use of Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) and Microsoft Teams.
Exceptional organizational skills, with the ability to prioritize tasks and work independently.
Strong attention to detail and problem-solving abilities.
A friendly and professional demeanor, with excellent interpersonal skills.
A valid driver’s license is an added advantage.
Interested candidates should send soft copy application letters, updated curriculum vitae, G12 and certificates of training to recruitments@mikameats.com or hard copy applications to Mika Hotel Limited in Kabulonga – Lusaka. Please note that candidates who will not send in full credentials will not be considered. Only shortlisted candidates will be contacted for further processes.
July 17, 2023
