After Market Manager Fidelity Labour Consultants Limited

Duties and Responsibilities:

Dealer development, appointment, and support of private dealer network
Monitor leading indicators (or key process indicators) of customer satisfaction.
Develop and implement standard operating procedures, performance metrics, and feedback mechanisms.
Lead efforts to ensure product and technical support, customer service, training and field service readiness while improving participation in the product development process.
Develop and maintain training content/tools to support blended learning technologies.
Qualifications and Experience:

Degree in mechanical engineering or diploma in automotive mechanics
An in-depth understanding of the technologies and functions.
Minimum 10 years of experience, preferably in field service
Demonstrated ability to lead a team of Field Service Engineers
Has worked in a service industry and has an excellent knowledge of customer service, field service, depot repairs, and technical services.
The ability to plan, coordinate and prioritize multiple and simultaneous projects, issues and activities.
Ability to diagnose and troubleshoot basic technical issues.
Ability to provide step by step technical help bot written and verbal.
Excellent problem solving and communication skills.
Industry experience developing and implementing training and technical support programs, preferably with a global reach and within product/field services business architecture.
Proficient in MS Office Suite
Ability to present and influence and an executive level, and ability to build positive relationships across multiple layers in the organization