Aftersales Administrator Talent House

Our client, Drake and Gorham is one of Zambia’s leading air conditioning and refrigeration, elevators and escalators company. The company hosts a one-stop-shop retail store for a wide variety of air-conditioning units to suit every budget as well as a comprehensive spares and parts stock.

About the role:

Drake and Gorham Limited seeks the services of a qualified and experienced person to fill the Position of Aftersales administrator.

Key Responsibilities:

The Employee’s core responsibilities shall be among others:

• Assist in Managing, Overseeing and Marketing the Contracts HVAC-R, Elevator & Escalator Service & Maintenance Department in Technical coordination with Heads of the Contracts Department, in particular Senior Engineers.
• Assist in Achieving all Sales/Turnover/Profit Targets and Goals set out by the Company.
• Assist in Managing and Overseeing the company’s service and maintenance technician teams.
•  Assist in Marketing and Promoting of HVAC-R Products in the Company’s Product Portfolio, in particular but only, single split installations across all product brands maintained by the company.
• Manage and increase the effectiveness and efficiency of Support Services (HR, IT and Finance), through improvements to each function as well as coordination and communication between support and business functions.
• Assist in improving the after Sales/Service, processes and policies in support of the company’s mission.
• Assist in overseeing and managing the workforce going to various sites, ensuring time management is in place.
• Play a significant role in long-term planning, including an initiative geared towards operational and service experience.
• Assist in inventory and Stock Monitoring.
• Do Client Service Reports on time.
• Enter the Acceptance Certificate Rating for Service Team in the System.
• Any other job assigned by the Seniors.

Requirements

• Must be well experienced in marketing, Sales and purchasing in order to negotiate with Vendors and suppliers as well as acquiring and maintaining customer relationships.
• Develop and arrange promotional material and in-store displays, as well as sales promotion
• Must be well experienced with stock and inventory management and respective stock management software.
• Must have logistical experiences with regards to importations and purchasing of goods
• Experience in managing sales team, motivate the sales team to meet sales objectives by training and mentoring staff
• Technical knowledge in particular on Heating, ventilation, air conditioning and refrigeration (HVAC-R) will be a great advantage
• Fully acquainted with Microsoft office (Outlook, Excel and Word)
• Must have a Diploma/Degree in Logistics, Marketing, Engineering or Equivalent
• Minimum 3 years’ experience in a similar role.
• Preferred candidate must be a Zambian citizen and/or holder of a residence permit.

Compensation:

The incumbent will receive a competitive salary commensurate with experience.