To provide technical support including maintenance, installations, testing of equipment, commissioning, and troubleshooting as well as to provide general IT support.
Reports to: IT Business Systems Support
Branch: Lusaka
Key Duties and Responsibilities:
The Desktop Support Analyst will be required to perform the following tasks:
IT Training
Conduct IT policy training to all stakeholders to ensure compliance as required.
IT Hardware
Set up all new computers, cell phones and any other devices for staff when required.
Rebuild old computers for repurposing as required.
Maintain all printers to always ensure functionality.
Desktop Support
Provide support for all IT infrastructure regarding hardware, software, and network requirements.
Enforce system operating procedures for User Desktop systems (Passwords, Level Of access, User Virus Updates, Mail delivery)
Perform daily, weekly, and monthly procedures as scheduled (e.g., Patch Management, Virus Scans, Event Logs)
Support employees remotely, if possible, to ensure effective and timeous IT support.
Arrange transportation for IT hardware to various sites according to requirements.
Assist visitors with connectivity requirement as and when required.
Support of all desktop software and hardware including rebuilds corrective action in case of hardware / software failure for all desktops.
IT Procurement
Assist in the procurement of IT goods though specifying requirements and obtain quotations from suppliers when required.
Ensure all documentation regarding procurement is signed off by the correct stakeholders and filed accordingly.
Ensure movement of IT equipment and hardware is always accounted for.
IT Assets
Ensure the disposal of assets is done according to company specifications.
Obtain all relevant documentation regarding waste disposal and file accordingly.
Report on all disposal of waste accordingly.
Assist in the creation of any IT documentation to ensure compliance.
File all IT documentation accurately.
IT Projects
Ensure IT projects are documented, managed in time, scope, and budget.
Assist in the implementation of IT projects.
IT Compliance
Ensure endpoint security is installed and up to date on computers.
Ensure that operating systems are all up to date.
Report on status monthly.
Organization Culture and Values
Ensure Kenkijin philosophy, values, principles, and behaviors are promoted and established through the business unit.
Qualifications & Experience
Must have Grade 12 General Certificate of Education
Bachelor’s Degree in Information Technology
Cisco Certified Network Associate recommended
Minimum two (2) to three (3) years’ experience
Membership to the relevant body
Job Specific Competencies
Good communication skills
Proficient in computer skills (MS Excel and MS Word) and able to use MS Dynamics AX)
High degree of accuracy and attention to detail.
Technical Support
Network Support Cabling
Troubleshooting
Server Operations Systems (AD, GP, DC, DNS, DHCP)
Duration: One (1) year Fixed Term Contract
If you meet the requirements for this job, email your detailed C.V, certified copies of certificates and cover letter in a single document to recruitment-hcmz@hcmaf.com , or send your application to:
The Human Resource Manager,
Hitachi Construction Machinery Zambia, Co. Ltd.
KK International Airport Road, Plot 2350/M
P.O. Box 30182, Lusaka.
The closing date for applicants is 14th September 2023. Only shortlisted candidates will be contacted.
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