Duties and Responsibilities
Provide first point of IT Support contact for all staff.
Installing and configuring computer hardware operating systems and applications.
Assisting staff or clients through a series of actions, either face to face; email or over the telephone to help set up systems or resolve issues.
Troubleshoot technical issues to resolution and/or escalate to supplier or partner organisation as required.
Log all incidents and service requests in Company designated Help desk system.
Manage Help desk tickets, planning and prioritizing systematically to minimise backlog and ensure operational efficiency.
Ensure system and data security is maintained at a high standard, ensuring the integrity of the Company network is not compromised.
Expedite the repair of hardware faults and software configuration problems, notifying or forwarding to relevant suppliers in a timely manner.
Provide technical assistance to project teams and undertake technical project roles when required; supporting the roll-out of new applications and solutions.
Qualifications and Experience
1.Degreein IT or any equivalent
2.Experience with any of the following: Microsoft SharePoint, Microsoft Exchange Server, Microsoft SQL Server, Microsoft Lync Server,Active Directory,
3.Atleast 3 years of industry experience.
Location : Lusaka
Qualified and interested candidates must send their CV’s to jobs@faw.com.zm on or before 25th of September, 2023, indicating the position being applied for on the subject .
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