Ciheb-Zambia is a non-profit local Zambian organisation supporting Ministry of Health to scale up comprehensive HIV prevention and testing services and find the best solutions to life threatening situations among communities in Zambia.
Position Summary:
The IT Officer coordinates the administration of information technology (IT) services for Ciheb Zambia. He/she will work with the organization IT resources to ensure effective and efficient solutions. He/she shall ensure that all Ciheb Zambia`s business support systems are managed and maintained as per agreed operational service level agreements, and that they are always available and accessible. The IT Officer shall implement and review security and best practices in the provision of IT Services to both internal and external customers. He/she shall endeavor to remain abreast on relevant technological issues and provide advisory services as may be required.
Duties and Responsibilities
Security & Compliance
Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
Provide support, including procedural documentation and relevant reports
Set up new users’ accounts and profiles and deal with password issues including training and provision of support to users.
Ensure policies and procedures are implemented for all systems and processes through training of staff on information security.
Ensure regular security assessments are conducted
Ensure system sensitization and security awareness programs are done
Network Management
Designing and implementing new network solutions and/or improving the efficiency of current networks
Manage the Corporate network
Manage Access Control systems
Manage CCTV footage
Installing, configuring and supporting network equipment including routers, proxy servers, switches, WAN accelerators, DNS and DHCP
Procuring network equipment and managing subcontractors involved with network installation.
Configuring firewalls, routing and switching to maximize network efficiency and security.
Maximizing network performance through ongoing monitoring and troubleshooting.
Arranging scheduled upgrades.
Investigating faults in the network.
Updating network equipment to the latest firmware releases.
Reporting network status to key stakeholders
Administration & Support
Keep computer systems running smoothly and ensure users get the maximum benefit from them
Install and configure computer hardware operating systems and applications
Monitor and maintain computer systems and networks
Train staff on new technology usage and equipment safekeeping measures.
Responsible for training staff in using the various components of the Enterprise Resource Planning (ERP) system and all other software and information security solutions.
Maintenance & Back-ups
Manage all hardware for the enterprise and for the server room.
Maintain an accurate IT inventory.
Customer Service Support
Manage and maintain the Incident Management System
Train users on all ICT applications
Sensitize users on security entrenchment on all
Support all MGIC Staff on all applications
Manage Backups for all systems
Ensure BCP measures are put in place for all systems
Minimum Qualifications
Education:
Minimum Degree in Computer Science or in any relevant field is required.
Experience:
Minimum of three (3) years of Information Technology experience in a busy environment.
Good knowledge of Windows administration
Knowledge of network administration
Good knowledge of office automation applications, e.g. Microsoft office, Google Suite
Good knowledge of Virtualization and Cloud Services
Good knowledge on MySQL, MSSQL and Oracle Databases
Good knowledge of backup solutions, restoration and troubleshooting
Strong Database management and ICT Security procedures
Good technical understanding of security strategies, technologies and risk concepts
Good knowledge of networking and communication protocols
Other:
Ability to maintain confidentiality
Ability to collaborate and work with a team
Strong oral and written communication skills.
Good customer support skills
Ability to multi-task while paying strong attention to detail
Logical thinking and problem solving
Highly proven ethical conduct and free from criminal record
Highly computer literate
Good presentation skills
Submit your CV and Application on Company Website : Click Here
Closing Date : 10th October, 2023.
OFF tags: IT Officer, Ciheb Zambia ,It/Telecom Jobs,It/Telecom Jobs In Zambia,jobs vacancies in zambia 09 2023
