Call Center Representative SupaMoto

Emerging Cooking Solutions (Zambia) Limited, trading as “SupaMoto”, is a Zambian/Swedish joint venture, introducing clean burning modern cook-stoves and renewable cooking fuel pellets made from waste biomass. Our locally produced pellets are cheaper than charcoal and the cooking solution performs like a gas stove. Our systems have a built in Pay as You Go (PAYGO)-mechanism and all payments for our products are made through Mobile Money. The positive environmental, socio-economic, and macro-level impact of our solutions is immense. We truly have a solution for the dilemma of rapid deforestation and disproportionately high cooking fuel costs for low-income people.

Job Title: Call Center Representative
Type: Contract
Location: Kalundu, Lusaka

Key responsibilities will include the following:

• Answering and making calls to clients to address their needs, complaints, or other issues with SupaMoto products.
• Educating clients on the use of SupaMoto products and payment methods.
• Managing relationships with clients and other call center team members.
• Resolving queries from SupaMoto customers, sales representatives, Lead generators and escalating unresolved problems.

Qualifications and Skills

• Certificate or Diploma in Customer Care or any related field.
• Fluent in Lunda, Luvale, Bemba and Nyanja. Any other local languages will be an added.
• A commitment to excellent customer service.
• Superior listening, verbal, and written skills.
• Superb interpersonal skills, including the ability to multitask.
• Proficient in relevant Computer applications (Word and excel)
• Ability to handle stressful situations appropriately.
• Excellent data entry and typing skills.
• Ability to learn fast and adapt.
• Call Center experience is an added advantage.

Languages MUST be stated in the applicants CV.