Branch Supervisor – Ndola FSG Zambia Ltd

1. OUTLINE:

JOB TITLE: Branch Supervisor

BRANCH:

DEPARTMENT: Operations

REPORTS TO: Executive Director

2. ORGANOGRAM:

Your position is in the highlighted box.

Executive Director

Branch Supervisor

3. PURPOSE OF THE JOB:

To coordinate and ensure smoother day to day operations and promote robust business at branch level.

4. KEY PERFORMANCE AREAS:

• To ensure opening and closing times are adhered to
• To ensure all electrical and mechanical assets are accounted for and fully functional
• To monitor all body movements in and out and ensure that all funeral schedules are in place
• To monitor all vehicle movements, fuel consumption and usage and ensure log books are accordingly completed
• To set up vehicle maintenance plan for the branch
• To reconcile all sales at the end of every day and ensure deposits are done accordingly
• To manage stock and assist in selling of company products and services
• On daily basis, ensure that all funeral claims are cleared and ready
• To provide complete details on the performance of the branch on a monthly basis in the form of a written report
• To manage people in a more progressive approach towards good customer service

5. EDUCATIONAL REQUIREMENTS:

• Degree/Diploma in a business related field with background in accounts, sales & marketing
• Certificate in Computer applications

6. REQUIRED COMPETENCIES:

• Effective communication at all levels
• Subordinate effectiveness
• Highly assertive
• Ability to facilitate and impart knowledge through training
• Pro-active and Innovative
• Ability to make good and timely business decisions
• Results orientated
• Computer literacy (word, excel etc)
• Should have an eye for details