Receptionist Private Hospital

JOB POSITION: RECEPTIONIST

The receptionist will receive, assist and direct clients in a courteous, efficient and professional manner. He/she will ensure that patients are provided with all relevant information about the hospital available services.

Qualifications

• Minimum of a Diploma in Business Administration or any related field
• Must have 2-3 years’ work experience

Responsibilities

• Always demonstrate a warm outgoing personality, with the ability to interact in a supportive manner with persons of all backgrounds and cultures.
• Assist clients or family members in completing any required information and registration process.  Answer any questions the patient may have and if unable to do so refer to an appropriate staff member.
• Responsible for entering all new patients’ details into the patient registration system electronically/ insurance.
• Responsible for maintaining an efficient and orderly appointments system. Advise appropriate healthcare professionals of approaching appointments in a timely fashion and ensure patient’s electronic medical file is available prior to their appointment time.
• Receive and make telephone calls as instructed. Identify yourself openly. Speak clearly and politely. Divert calls promptly or take messages ensuring accuracy of detail and timely delivery to the recipient.
• Maintain the paper/electronic file that makes up the patient medical record and be fully conversant in the filing system of your work area.
• Ensure that patient waiting times for OPD/ specialist appointments are to a minimum. Monitor patient flow for all appointments and ask patients waiting for longer than 15 minutes if they have seen the doctor.  Investigate delays and reassure and/or explain to patients the reason for delays (i.e. emergency, doctor running late etc.)
• Inform walk-in patients of how long they might have to wait to see a doctor and let them know that OPD appointments might take priority, unless in emergencies.
• Alert medical doctors if patients have been waiting longer than 15-30 minutes for an appointment.
• Give walk-in patients/clients the phone number for booking appointments as they leave.
• Keep up-to-date lists of credit clients and procedures.
• Inspect all medical files to ensure that all patient personal details are complete on the OPD Consultation form or in their medical file.
• Be available to work any shift according to the roster’s requirements (morning, afternoon, night).