Customer Service Kazang Zambia Limited

Position: Customer Service

QUALIFICATIONS

• Minimum of a grade 12 certificate
• Diploma in Business administration, or Business management or any related field
• Excellent communication Skills both written and verbal skills
• Good analytical, interpersonal and communication skills.
• At least one year work experience in similar position

Job core competencies

• Results driven
• Analytical thinking
• Teamwork
• Being proactive
• Ability to work a flexible schedule based on business needs

KPA Areas:

• Serves customers by providing product and service information
• Resolving product and service problems.
• Maintains customer records.
• Resolve customers’ concerns and complaints .
• Maintain a positive attitude and calmly respond to customers’ complaint