Counter Officer Zambia Postal Services Corporation

Department
Operations

Reporting To
Supervisor – Counters

Grade
P12

Work Station
Kabwe

PRINCIPLE DUTIES

• Make ready and available adequate forms and stationery for public use.
• Accepting and Dispatching of Mail.
• Make his/her counter both inside and public side tidy and clean.
• Note any new instructions concerning his/her counter work etc.
• Remit all cash remaining at the close of each working day to the controlling officer.
• Balance all receipts and payment transactions handled in a particular day.
• Report any serious anomalies encountered during the balancing such as shortages or surpluses to the controlling officer for further verifications and or investigations.
• Be courteous to all members of the public who call for service or enquiries at the counter.
• To carry out any other duties as maybe assigned from time to time.
• Mail pick up and deliveries.
• To carry out any other duties as maybe assigned by the Supervisor.

PERSONAL ATTRIBUTES AND SKILLS

1. customer service skills
2. Thorough and attention to detail
3. Ability to work with minimum supervision
4. Ability to remain calm in stressful situations
5. Ability to accept criticism and work well under pressure
6. Ability to work well with others
7. Good written and spoken communication skills

QUALIFICATIONS/REQUIREMENTS

• Full Grade Twelve (12) certificate
• Diploma in Business Administration, Economics, or any business course.
• Degree in Business Administration or any related field will be an added advantage.
• At least two (2) years’ experience from a similar position.