Human Resource Officer Right to Care Zambia

QUALIFICATIONS & EXPERIENCE

Minimum Required Qualifications and Experience:

• Grade Twelve Certificate
• Bachelor’s degree in human resource management, Business Administration, Social Science or related qualification.
• 3 years of HR generalist work experience.
• Strong knowledge of Zambian labour laws.
• Experience working in a fast-paced environment.
• Paid up member of the Zambia Institute of Human Resources Management.

Desirable Experience:

• 5 years of HR generalist work experience.
• Experience working in a USAID funded project will be an added advantage.

TECHNICAL AND BEHAVIORAL COMPETENCIES

• Attention to Detail
• Planning and Organizing
• Professionalism
• Good Communication Skills
• Integrity and Ethics
• Problem-Solving Skills

KEY PERFORMANCE AREAS

Recruitment

• Administer and control recruitment assignments as assigned and in accordance with the company’s recruitment policy and recruitment checklist.
• Update recruitment tracker with all recruitment progress.
• Conduct relevant pre-employment checks prior to issuing offer letters and contracts of employment.
• Produce and issue offer letters and employee contracts and agreements to successful applicants and regret letters to unsuccessful interviewees.

Performance Management

• Facilitate and control the company wide Performance Appraisal requirements in accordance with the annual deadlines.
• Facilitate with Line Managers to make changes on the Performance Management Database as required.
• Keep track of probation dates for new starters and facilitate probationary performance reviews in accordance with company policy.
• Provide support and guidance to line managers and staff on company performance management systems.

Onboarding and Offboarding

• Review and facilitate companywide induction for new and existing employees.
• Ensure all terminated employees are de-registered from all institutions that Right to Care has employee activity with e.g., medical insurance providers, etc.
• Conduct exit interviews for employees resigning from employment.
• Prepare termination of service checklist for terminated employees for payroll processing.
• Maintain a database for all closed files.
• Close and archive all terminated employee files accordingly.

Employee Relations and Industrial Relations Support

• Provide support as and when requested on Industrial Relations matters.
• Provide support and sit in disciplinary cases for staff members by ensuring compliance to the disciplinary case checklist before proceeding for all case hearings.
• Attend to staff grievances and complaints and ensuring that the company grievance procedure is followed.

Compensation and Benefit Administration

• Ensure that all newly engaged starters are loaded on payroll by meeting the required deadlines.
• Ensure that all manual time and activity sheets are submitted to payroll and working hours on time.
• Ensure that all changes such as change of bank details, medical adjustments and any others are submitted to payroll before the deadlines.
• Facilitate medical insurance registrations and terminations, funeral grant, life insurance and workers compensation claims.

System Management

• Administer the company HRIS’ including but not limited to Time and Attendance systems, SAGE 300 and ESS.
• Ensure all new starters ESS accounts are activated and all line manager and leave approver changes are effected timeously.
• Provide HR support and training to staff in line with company policy.

General HR Administration and Reporting

• Ensure that job descriptions are reviewed by Line Managers annually and changes are signed and accepted by all parties.
• Ensure that every team member has a signed job description on their employee file, that job titles are correct, and changes are communicated to payroll.
• Ensure that all departmental organograms are signed off by the Departmental Head and changes are updated.
• Ensure that jobs are graded correctly, and the correct remuneration levels are applied.
• Coordinate immigration logistics for expatriate staff, consultants and visitors. Facilitate the processing of permits, visa’s and invitation letters.
• Work with the HR team members in the facilitation and implementation of ad hoc HR projects.