KEY RESPONSIBILITIES
- Locate and notify delinquent borrowers and guarantors by personal visits, telephone or mail in order to solicit payment or seize loan collaterals.
- Record information about financial status of borrowers and status of collection efforts.
- Prepare and manage an action plan for cases in PAR 90 and all assigned cases.
- Negotiate payments while continuing to build a relationship with borrowers and guarantors.
- Confer with borrowers and guarantors by telephone or in person to determine reasons for overdue payments and to establish the terms of reimbursement plan.
- Persuade borrowers and/or guarantors to pay amounts due on loans, damage claims, or unpaid checks, or to return collaterals on loans.
- Locate and monitor overdue accounts, as directed.
- Manage collection efforts with a high level of persuasiveness & professionalism.
- Maintain positive customer relationship and minimize bad debt exposure.
- Support the Relationship Managers in the collection activities.
- Establish contacts to facilitate the quick sale of confiscated assets.
- Deliver warning letters to defaulting clients.
- Undertake confiscations of pledged assets on defaulting clients according to the KCEM Money Lenders policies and procedures
QUALIFICATION
- Certificate or Diploma in Business or Agribusiness related course.
- Three (3) years of working experience in a financial sector; among which at least 2 years should be in Collections/Recoveries.
- Knowledge of credit policy/procedures and governance, and regulatory requirements related to Debt Recovery management.
Suitably qualified applicants should send their application letters, detailed CVs, photocopies of qualifications, and other supporting documents to: recruitment@kcemmoneylenders.com not later than 17th November 2023
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